Training Course Terms & Conditions

These terms and conditions (the “Terms“) set out the basis upon which we will supply and you will attend, any training course provided by us. Please read these terms and conditions carefully before signing up to any of the training courses listed at Tenders Direct ( (the “Site“) or before providing payment.

In these Terms, references to “we/us/our” means Proactis Tenders Limited (company registration number SC115090), registered office AB1 Building, 48 Huntly Street, Aberdeen, Scotland, AB10 1SH. Proactis Tenders Limited is a group company of Proactis Holdings PLC. References to “you/your” means the company or organisation that you are acting on behalf of. You need to be aware that when you sign up for a training course, you are acting on behalf of the company that you work for and we have the right to treat you as having full authority to bind that organisation.

Training Courses

These Terms cover the training courses that you have selected and together with any documents referred to in these Terms, will form the entire agreement between us and you.

You can book to attend courses at our Site or over the phone by calling 0800 222 9009. You should understand that by signing up to a training course through our Site or by phone, you agree to be bound by these terms and conditions.

Once your registration for a training course has been successfully processed, you will receive an email confirming your name of the course, course timing, and location of delivery.

Payment terms

The charges for our training courses are set out in the price list which can be found on our website at All charges listed are exclusive of any taxes that are or may become applicable (such as VAT), and all charges are payable in Pounds Sterling.

Charges are payable by credit or debit card (Visa or Mastercard only, American Express is not accepted). You must provide a current, valid, accepted payment card (“Payment Card“).

In exceptional circumstances, we may invoice for payment. If an invoice is required, please contact us on 0800 222 9009 to request an invoice. For payment by invoice, we require full contact details and a purchase order number.

All charges for our training courses are payable in advance. All invoices must be paid within 30 days of receipt or 14 calendar days before the start of the course you are booked on, whichever comes first. Any bookings made within those 14 days must be paid in full at the point of booking.

We reserve the right to recover any charges incurred as a result of any debt recovery action relating to invoices not paid in full by 14 calendar days before the start of the course (an “Administration Charge“).

Amending your booking

Substitute Delegates. If the intended delegate is not able to attend the booked course, then you may substitute delegates without incurring any additional charges. If you know in advance of any changes to your delegates, please advise us as soon as possible.Booking Transfer. Delegates may transfer their booking to a later course date solely at the discretion of the training and consultancy team, provided we are notified of your request to transfer in writing via our contact us page (at or by email ( no less than 14 days before the start of the course. Transfers requested within 14 days of the start of the course will be subject to an Administration Charge per delegate.

Cancellation policy

You can cancel your course up to 14 calendar days before the start of the course and receive a full refund on the course price. Cancellations in this time period will only be accepted in writing via our contact us page or by email to Cancellations notified within 14 working days of the start of the course will be treated as follows:

Invoices already paid will be subject an Administration Charge per delegate, which will be deducted from your total invoice; you will be repaid the remainder of the balance. Any exceptions to this will be granted solely at the discretion of the training and consultancy team.Unpaid invoices will be part credited with an Administration Charge per delegate remaining payable. Any exceptions to this will be granted solely at the discretion of the training and consultancy team.


If you or any of your delegates do not attend the booked course(s), and have not informed us by at least 14 calendar days before the start of the course, no refund will be offered. However, at the discretion of the training and consultancy team you may be able to transfer your booking to a later date. If a transfer is authorised any Administration Charge paid by you will be returned.

Cancellation of Event

We reserve the right to cancel the event or change trainers due to circumstances beyond our control. Where possible, we will try to notify you about a cancelled course at least two weeks before the course start date (however we will not be bound to do so).

Training Materials

All Intellectual Property Rights in the material used in connection with the training, including any training material provided or made available to you, including all content, are owned by us. All material and content from our training courses and all Intellectual Property Rights in it are owned by us.

You undertake (and you undertake to make sure that your employees or any other delegate attending a training course on your behalf so undertakes):

  • not to copy the training materials except where necessary for the purposes of completing the training course;
  • not to provide, make available (including leasing sub-licensing) the training materials in whole or in part to any other person without our prior written consent;
  • not to modify or combine the training materials with any other materials; and
  • not to use them in any way in order to benefit financially or claim that they are your own works or anything other than Proactis’ works’.

“Intellectual Property Rights” means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.

Accessing The Training

Delegates are responsible for having suitable equipment to participate in the training. A computer with a web camera and a stable broadband connection are required to participate. We cannot be held responsible for any delegates who are unable to participate in the training due to their equipment or connectivity issues.

Specific Requirements

If you have any specific requirements or require any adjustments to be made to accommodate you on the day or beforehand to access the course information or booking system, please contact us and we will be happy to make any reasonable adjustments.

Data Protection

We collect and use your personal data in accordance with our privacy policy which can be found here. We may update our privacy policy from time to time and any updates will be shown on the Site. We recommend that you revisit the Site from time to time to stay informed about how we use your information.

We will comply with the data protection laws applicable to us when handling any personal data that you share with us. Insofar as you and we agree that we are acting as your processor in performing services to you, we shall use reasonable efforts to agree terms applicable to processors, as required by data protection laws.


Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

  • losses that were not foreseeable to you and us when the contract between us was formed;
  • losses that that were not caused by any breach on our part;
  • business losses;
  • indirect or consequential loss; or
  • loss of goodwill or reputation.

We will not be responsible to you for any breach of these Terms due (directly or indirectly) to any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes, breakdown of systems or network access, the failure of any machine, data processing system or transmission link, or flood, fire, explosion or accident, or the acts or omissions of any party for whom we are not responsible.

Our liability under these Terms is limited to the charges paid by you in the twelve months immediately prior to the event in question, in accordance with these Terms.

Changes to These Terms

No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check the Site from time to time to verify such variations. We will also share a copy of the most up-to-date version of the Terms with you when you book a training course.

Using the Site

When using our Site you should also comply with our Website Terms of Use, which can be accessed here.

The Services and Site may contain links or references to third party websites. These are provided for your convenience only. We have no control over these websites and accept no responsibility for any content, material or information contained in them.

Governing Law

These Terms are governed by the laws of Scotland and the Scottish courts will have exclusive jurisdiction in relation to these Terms.