Cookie Policy

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies, for example to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have agreed (or not) to our use of cookies on this site

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that, some features of this site may not work as intended.

Please see the table below for more information on what cookies are used on this site and their purpose:

Categories of Use Description
Session and persistent cookies Similar to most websites, we use 'session cookies'. These cookies only exist for the length of time that you visit our site. They are deleted once you close the browser, along with 'permanent cookies' also known as 'persistent cookies' which remain stored on your browser ready for use the next time you visit our website.
Authentication We use cookies to help us show you the right information and personalise your experience when you’re logged in.
Security We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our Website Terms and Conditions.
Preferences, features and services Cookies can help you fill out forms on our site quicker. They also allow us to recognise if you’ve contacted us before – for example through our Live Chat. You can learn more in our Privacy Policy.
Advertising We may use cookies to show you relevant advertising off the site. We use cookies to determine whether we've shown an ad and how it performed, or provide us with information about how you interact with ads.
Performance, Analytics and Research Cookies help us learn when you access our site from other websites, applications, or devices such as your work computer or your mobile device.

How to control cookies

You can control and/or delete cookies as you wish - for details, see AllAboutCookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

We value your privacy

We use essential cookies to make our website work. We’d also like to give you the option to set cookies that will provide you with the best experience and help us to improve the site.

Details of the essential and non-essential cookies we use are provided. You can confirm your consent preference for non-essential cookies using the toggles within the table.

Essential Cookies

Name Type Description Expiry
Zendesk Session Cookie This cookie allows the use of Zendesk on the site, which allows us to gather user feedback. End of Session
Zopim HTTP Cookie This cookie is managed by Zopim, a tool which provides live chat functionality. 1 Year
TendersDirect Session Cookie This cookie is used to persist the user session on the website as well as to authorise the users session with the website (i.e. what keeps the user logged in). End of Session
TendersDirect HTTP Cookie This cookie is used to track the visitor's usage of the site in order to show appropriate content (i.e. contact forms). 1 Year

Non-Essential Cookies

Name Description On/Off
Google Analytics

These cookies are used to:

  • Register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficiency of an ad and to present targeted ads to the user
  • Distinguish unique users by assigning a randomly generated number as a client identifier.
  • Track any call conversions on mobile devices. E.g. when customer clicks on a phone number, it’ll dial the number on the mobile device.
  • Store and update a unique value for each page visited.
Hotjar

This cookie is used to persist the random user ID, unique to that site on the browser – assigned when a user first lands on a page with a Hotjar script.
LinkedIn

These cookie are used to:

  • Track the use of embedded services from the social network.
  • Track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
  • Store the user’s language preferences.
  • Identify visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example.
ClickDimensions

These cookie are used to:

  • Provide ability to see real-time information on who's visiting our site.