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   privacy policy.
Privacy Policy

At Proactis we take care to protect the privacy of customers and users of this website (“site”). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, whether you are a visitor to the site or a customer that subscribes to our services online or over the phone.

Who we are

In this privacy policy, the terms "we", "our" and "us" are used to refer to Proactis Tenders Limited, of AB1, First Floor, 48 Huntly Street, Aberdeen, AB10 1SH, company number SC115090.

You can contact us regarding this Privacy Policy at

Where we got your information

We collect and process the following information about you either from your use of our site, or your correspondence with us by phone or email:

  • Information you give us. We collect and store the personal information that you submit through the site or by corresponding with us by phone, email or otherwise. This includes information that you provide when you register to use our site or subscribe to any of our services. The information you give us may include your name, postal address, email address, telephone number, details of any comments you provide to us, payment information and any documents you may upload containing your personal information. We may also collect and process records of any correspondence and communications with us and telephone calls may also be recorded.
  • Information we collect about you. We also collect and store the following information regarding each of your visits to our site:
    1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
    2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products and / or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

What we need and why we need it

We may use information we hold about you in the following ways:

  • Information you give us. We will use this information:
    1. to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
    2. to notify you about changes to any of our services;
    3. to communicate with you to gain feedback on our products or services in order to improve them;
    4. to ensure that content from our site is presented in the most effective manner for you and for your computer;
    5. to administer your attendance at training courses;
    6. to respond to any queries you may raise via LiveChat on our website;
    7. to administer any contest or other promotional feature that you may enter with us and to notify winners; and
    8. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, as further detailed in the 'Marketing' section below.
  • Information we collect about you. We will use this information:
    1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer or mobile device;
    3. as part of our efforts to keep our site safe and secure; and
    4. to make suggestions and recommendations to you about services that may interest you.

Our legal basis for using your information

The legal grounds on which we rely to use your information are:

  • To allow us to perform our contract with you: When you purchase services from us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract, we will need to collect and process your personal information, including payment information. Failure to provide the requisite personal information on sign-up and payment information on entering into the contract or objecting to this type of processing / exercising your deletion rights will mean that we cannot provide our services to you.
  • To allow us to exercise our legitimate interests as a data controller: We rely on our legitimate interests as a data controller to process the personal information that you provide to us on feedback forms or through any contest or promotional feature that we may run, and to process personal information that we collect from you when you use our site. It is in our legitimate interests as a business to process the above information in to order administer our site, to ensure that content from our site is presented to you effectively and securely, and to run contests and other promotional features.


We may use your personal information to contact you about other goods and services we offer that are similar to those that you have already purchased or enquired about. You will be given an option to opt-out of such marketing when you subscribe to a service.

We and other companies within our group (for full details, see may also use your personal information to contact you about other goods and services, provided you have given your consent.

You may withdraw your consent to the use of any of your personal information for marketing purposes, at any time by contacting us at You will also be given the opportunity in each marketing communication to opt-out of future marketing communications.

Your payment information

If you sign up to purchase our Quarterly Plan subscription and consent to auto-renewal subscriptions (as set out in our Product Terms and Conditions), your payment information (such as credit or debit card details) and other information that we need to process your payment will be collected and stored by us and / or the payment processors with which we work.

We use your payment information to charge the applicable sum to your payment card and renew your purchase, in order to provide the services that you subscribe to (including any Add Ons that you may request) and to perform the contract between you and us.

How long we hold your data

With the exception of auto-renewal Quarterly Plan subscriptions, we do not retain your payment information, and this information will be immediately deleted once your payment is processed.

Where you have signed up for an auto-renewal Quarterly Plan subscription, our payment processors will retain your payment information and store it until you cancel your auto-renewal subscription. If you cancel your auto-renewal subscription, we will delete your payment information as soon as possible once your last payment is processed.

We will only hold your information for as long as it is required for the purposes for which it was obtained. There may be instances where we keep your personal information for longer periods for legal and regulatory purposes, such as to comply with our audit or revenue reporting obligations.

If you are not a customer and we have collected information about you, this will be deleted within 2 years.

Storage of your information, international data transfers and security

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Disclosure of Your Information

We won’t share your information with third parties, save as follows:

  • with our payment processors for the purposes of processing your payment;
  • with third party analytics suppliers that work with us for the purposes of producing aggregate statistics about customers, sales, traffic patterns and related site information – we use this information for the purposes detailed above and the third party suppliers use this information to inform their own analytics products and services;
  • if you have opted-in to receive targeted marketing via Facebook, we will upload data onto Facebook for that purpose;
  • with other members of our group for the purposes of marketing and only where you have provided your consent, as described above; and
  • with our event and training suppliers to allow us to deliver training, information sharing and events that you have opted to take part in.

Automated decision-making

We do not use your personal data to undertake any automated decision-making.


For more information on how we use cookies, please see our Cookies Policy.

Your rights

You have certain rights in relation to your personal information that is processed by us. These rights are listed below. These rights are not absolute and apply subject to certain conditions, as set out in applicable data protection laws. Your rights may include:

  • the right to access personal data held by us about you;
  • the right to require us to rectify any inaccurate personal data held by us about you;
  • in certain circumstances, the right to require us to erase personal data held by us about you;
  • in certain circumstances, the right to restrict our processing of personal data held by us about you;
  • in certain circumstances, a right to receive personal data which you have provided to us in a structured, commonly used and machine readable format. You may also have the right to require us to transfer this personal data to another organisation, at your request;
  • the right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you); and
  • the right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services and products).

You can exercise these rights be contacting us using the details set out above.

Changes to this policy

If we make changes to our privacy policy, we'll share details of these changes on this page. Please continue to check this page to ensure that you are always aware of any changes.

Concerns or complaints

You can contact us regarding this Privacy Policy using the details set out above. Should you wish to make a complaint, you may also contact the Information Commissioner's Office using the details set out on its website, which is currently:

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Tender Search Results

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96 Tenders Found

ValuePublishedTitleAuthorityDeadlineOpp. Man.
19/09/2019UK-Shrewsbury: Aids and Adaptations WorksSubscribers Only
38 days
18/09/2019United Kingdom-Leeds: Replacement of Passenger LiftsSubscribers Only
28 days
16/09/2019UK-Leeds: Replacement of Passenger Lifts and Service Contract at Bradford Interchange (OJEU)Subscribers Only
28 days
09/09/2019UK-Newcastle Upon Tyne: Disabled Adaptations Framework (EVENT) - 27th Sept 2019Subscribers Only
29/08/2019UK-Southend-on-Sea: Lift Modernisation - Trevett HouseSubscribers Only
4 days
27/08/2019United Kingdom-London: The Provision of the Design and Build of Disability AdaptationsSubscribers Only
7 days
22/08/2019UK-Edinburgh: 10585 Chairlift Replacement within Visits(2) & Gate (1) - HMP BarlinnieSubscribers Only
21/08/2019UK-Grays: Disabled Adaptations - Supply, Servicing & Breakdown Repair to Lifting AidsSubscribers Only
2 days
14/08/2019UK-Yate: Legacy Lift Maintenance & RepairSubscribers Only
11 days
13/08/2019United Kingdom-Newcastle upon Tyne: Home Group — Lift Servicing, Repairs and MaintenanceSubscribers Only
2 days
13/08/2019United Kingdom-Paisley: Inspection, Testing, Maintenance and Repairs of Passenger Lifts, Stairlifts and WinchesRenfrewshire Council
06/08/2019United Kingdom-Glenrothes: Loler Certification, Stair Lifts, Through floor lifts, Ceiling tracking hoists and External LiftsFife Council
26/07/2019UK-Swansea: Framework Agreement for Supply Installation and Maintenance of Stairlifts to Council & Private DwelCity & County of Swansea
24/07/2019United Kingdom-Northallerton: Hard Facilities ManagementNorth Yorkshire County Council
16/07/2019UK-Carmarthen: Replacement ChairliftCarmarthen Town Council
16/07/2019United Kingdom-Blackpool: Supply, Installation, Repair, Servicing and Maintenance of Stair Lifts, Step Lifts, Ceiling Track Hoists Blackpool Coastal Housing
15/07/2019UK-Edinburgh: 10641 Food Hoist and Stairlift Replacement Project at HMP & YOI PolmontScottish Prison Service
15/07/2019UK-London: Works to Existing Stair lift at GSMD Silk St City of London Corporation - capitalEsourcing
15/07/2019UK-Blackpool: Provision for Supply, Installation, Repair, Servicing & Maintenance of Stair LiftsBlackpool Council
09/07/2019United Kingdom-Gateshead: Re-Opening of Dynamic Purchasing System (DPS) For Construction Contractors and SubcontractorsSubscribers Only
1749 days
04/07/2019United Kingdom-High Wycombe: Service, Repair and Maintenance of Passenger and Mobility LiftsRed Kite Community Housing
24/06/2019UK-Edinburgh: 10641 Food Hoist and Stairlift Replacement Project at HMP & YOI PolmontSubscribers Only
13/06/2019UK-Portishead: Maintenance Of Stair Lifts, Step Lifts, Through Lifts And Lifting Hoists (AH-283) NSAH (Alliance Homes) Ltd, t/a Alliance Homes
12/06/2019United Kingdom-Preston: Compliance ServicesSubscribers Only
3538 days
11/06/2019UK-Sale: Lift Maintenance, Servicing & Repair (Stair Lifts, Vertical Lifts & Step Lifts)Rochdale Metropolitan Borough Council
07/06/2019United Kingdom-Edinburgh: Supply and Maintenance of Stairlifts, Ceiling Track Hoists and Bidet ToiletsThe City of Edinburgh Council
28/05/2019United Kingdom-Stafford: Maintenance of Disability Fixed EquipmentStaffordshire County Council
28/05/2019United Kingdom-Tamworth: Housing Planned Works and Housing Response RepairsTamworth Borough Council
24/05/2019UK-Stafford: IA1722 Framework Agreement for the Provision of Maintenance of Disability Fixed EquipmentStaffordshire County Council
24/05/2019United Kingdom-Stornoway: Occupational Therapy Equipment Maintenance ContractComhairle nan Eilean Siar
22/05/2019UK-Daventry: Disabled Facilities Grant Register of Contractors (EXTENDED DEADLINE)LGSS on behalf of Daventry District Council
20/05/2019UK-Carlisle: Cumbria Wide Framework Agreement for Stair Lift Provision and InstallationCarlisle City Council
15/05/2019United Kingdom-Croydon: LiftsSouth East Consortium
13/05/2019UK-Fareham: Responsive Repairs - StairliftsFareham Borough Council
30/04/2019United Kingdom-Maidstone: Lift Servicing, Maintenance and Repair ContractGolding Homes
29/04/2019UK-Maidstone: Lift Servicing, Maintenance and Repair Contract (OJEU)Golding Homes
29/04/2019United Kingdom-Kilmarnock: Supply, install, maintain and repair stairliftsEast Ayrshire Council
19/04/2019United Kingdom-Stornoway: Reactive and Planned MaintenanceSubscribers Only
16/04/2019United Kingdom-Belfast: Provision of Independent Engineering InspectionsNorthern Ireland Housing Executive
15/04/2019UK-Aberdeen: Fraserburgh Academy RefurbishmentAberdeenshire Council
12/04/2019IE-Ireland: RTÉ Lift MaintenanceRaidió Teilifís Éireann ( RTÉ )
12/04/2019United Kingdom-Southend-on-Sea: Supply and Installation of Stairlifts and Specialist Lifts in Southend-on-SeaSouthend-on-Sea Borough Council
11/04/2019UK-Nottingham: CPU 3379 - Servicing & Maintenance of Stair LiftsNottingham City Council
08/04/2019IE-Ireland: Level Deck Showers & Associated Works for Westmeath County CouncilWestmeath County Council
29/03/2019United Kingdom-Falkirk: Term Contract for Servicing and Repair of Lift Installations to Falkirk Council PropertiesFalkirk Council
27/03/2019UK-Rochdale: Lift Maintenance, Servicing & Repair (Stairlifts, Vertical Lifts & Step Lifts)Rochdale Metropolitan Borough Council
26/03/2019United Kingdom-Southend-on-Sea: StairliftsSubscribers Only
22/03/2019United Kingdom-Exeter: Corporate and Housing Lift Maintenance and ServicingExeter City Council
07/03/2019United Kingdom-Birmingham: Lift Maintenance and RepairAston University
05/03/2019UK-Birmingham: Lift Maintenance & RepairAston University
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96 Tenders Found