View Expired Tender

Get immediate access to tenders like the one below by subscribing now to Tenders Direct. We will set up your personalised profile and send you tender alerts direct to your mailbox as soon as they are published. You will also benefit from having access to historical tenders.

Tenders Direct Team photo
Reviewed By
Our Specialist Team

Notice Summary

Title:
United Kingdom-Matlock: Supply of an Externally Hosted Claims Management Solution
Document Ref:
506332-2020
Document Type:
Contract Notice - Open Procedure
Published By:
Derbyshire County Council
Date Published:
23 October 2020
Deadline Date:
19 November 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
Tenders Direct Team photo
Reviewed By
Our Specialist Team

Notice Abstract

The Council is seeking to procure an externally hosted claims management solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows.Key deliverables/objectivesThe following key deliverables and objectives are within the scope of this procurement:• the ability to generate, store and manage documentation;• the ability to import data from electronic claim forms;• record Incidents in addition to claims;• the ability to send sensitive data securely;• export records or reports various formats;• full reserve history;• full payment/recovery recording;• comprehensive search function;• automatic alerts;• pop up alerts for certain criteria;• the ability to link claims together;• claims dash board with workflows;• time lag tracking over the lifespan of a claim;• system administrators able set up permissions and access levels;• system administrators able to create workflows;• functionality to set up multiple clients;• a comprehensive reporting suite;• the ability to benchmark;• the ability to create a report that can be auto-generated; and• full audit trails of user activity.This Tender is being advertised through OJEU and the notice was submitted on 19 October 2020.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Derbyshire County Council

Chatsworth Hall

Matlock

DE4 3FW

UK

Contact person: Miss Katee Fletcher

Telephone: +44 1629532087

E-mail: katee.fletcher@derbyshire.gov.uk

NUTS: UK

Internet address(es)

Main address: http://www.derbyshire.gov.uk/

Address of the buyer profile: http://www.derbyshire.gov.uk/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://procontract.due-north.com/Advert/Index?advertId=25a133a8-fa0e-eb11-8105-005056b64545


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://procontract.due-north.com/Advert/Index?advertId=25a133a8-fa0e-eb11-8105-005056b64545


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

ICT17037 — Supply of an Externally Hosted Claims Management Solution

Reference number: DN315926

II.1.2) Main CPV code

72000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Council is seeking to procure an externally hosted claims management solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows.

Key deliverables/objectives

The following key deliverables and objectives are within the scope of this procurement:

• the ability to generate, store and manage documentation;

• the ability to import data from electronic claim forms;

• record Incidents in addition to claims;

• the ability to send sensitive data securely;

• export records or reports various formats;

• full reserve history;

• full payment/recovery recording;

• comprehensive search function;

• automatic alerts;

• pop up alerts for certain criteria;

• the ability to link claims together;

• claims dash board with workflows;

• time lag tracking over the lifespan of a claim;

• system administrators able set up permissions and access levels;

• system administrators able to create workflows;

• functionality to set up multiple clients;

• a comprehensive reporting suite;

• the ability to benchmark;

• the ability to create a report that can be auto-generated; and

• full audit trails of user activity.

This Tender is being advertised through OJEU and the notice was submitted on 19 October 2020.

II.1.5) Estimated total value

Value excluding VAT: 450 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48000000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The Council is seeking to procure an externally hosted claims management solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows.

Key deliverables/objectives

The following key deliverables and objectives are within the scope of this procurement:

• the ability to generate, store and manage documentation;

• the ability to import data from electronic claim forms;

• record Incidents in addition to claims;

• the ability to send sensitive data securely;

• export records or reports various formats;

• full Reserve history;

• full payment/recovery recording;

• comprehensive search function;

• automatic alerts;

• pop up alerts for certain criteria;

• the ability to link claims together;

• claims dash board with workflows;

• time lag tracking over the lifespan of a claim;

• system administrators able set up permissions and access levels;

• system administrators able to create workflows;

• functionality to set up multiple clients;

• a comprehensive reporting suite;

• the ability to benchmark;

• the ability to create a report that can be auto-generated; and

• full audit trails of user activity.

This tender is being advertised through OJEU and the notice was submitted on 19 October 2020.

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 55

Quality criterion: Supplier information security / Weighting: 5

Price / Weighting:  40

II.2.6) Estimated value

Value excluding VAT: 450 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

There is an option to extend this contract for up to 5 additional years.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

The following options are included within the scope of this procurement:

— document redaction,

— spell check/data validation,

— drag and drop,

— authorisation limits,

— mandatory fields,

— assign to policy,

— allocate payments on long-tail claims,

— claim mapping,

— triangulations,

— upload insurer data,

— time recording,

— search and retrieval of information through claims portal,

— client access,

— additional functionality including:

• risk management;

• health and safety management;

• project management; and

• property management.

The Council may take up these options with the contractor at any time during the contract period, subject to internal approval and processes. The responses in relation to these options will be evaluated as part of the tender response, but the pricing will not form part of the total evaluated cost.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 19/11/2020

Local time: 11:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 19/11/2020

Local time: 11:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

Derbyshire County Council

Matlock

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

The Council will incorporate a minimum10 calendar days (or 15 if non-electronic or fax methods used) standstill period at the point information on the award of the contract is communicated to the relevant economic operators. Debriefing by the Council shall be in accordance with the Public Contracts Regulation 2015 (as amended) (the Regulations). Such information should be requested from the addressee in Section 1.1). If an appeal regarding the award of the contract has not been successfully resolved the Regulations provide for the aggrieved parties who are of the opinion that they have been harmed or are at risk of harm by a breach of the Regulations, to take action in the High Court (England, Wales and Northern Ireland). Any such action must be brought as soon as possible.

VI.5) Date of dispatch of this notice

19/10/2020

Current Notes