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Notice Summary

Title:
United Kingdom-London: British Library Ticketing and Customer Journey Solution
Document Ref:
447973-2020
Document Type:
Contract Notice - Competitive procedure with negotiation
Published By:
British Library
Date Published:
23 September 2020
Deadline Date:
20 October 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

The British Library is seeking a supplier to provide a ticketing solution that will help the British Library maximise revenue from all ticketing and Membership purchases and donations, whilst offering our customers a high-quality user journey and ensuring customer and transactional data is managed effectively.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

British Library

United Kingdom

96 Euston Rd.

London

NW1 2DB

UK

Contact person: Andy Kemp

Telephone: +44 1937546387

E-mail: andy.kemp@bl.uk

NUTS: UK

Internet address(es)

Main address: https://www.delta-esourcing.com/

Address of the buyer profile: https://www.delta-esourcing.com/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./EJ33G6S65U


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.delta-esourcing.com/


Tenders or requests to participate must be sent to the abovementioned address


Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

https://www.delta-esourcing.com/


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Recreation, culture and religion

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

British Library Ticketing and Customer Journey Solution

Reference number: 001574

II.1.2) Main CPV code

79000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The British Library is seeking a supplier to provide a ticketing solution that will help the British Library maximise revenue from all ticketing and Membership purchases and donations, whilst offering our customers a high-quality user journey and ensuring customer and transactional data is managed effectively.

II.1.5) Estimated total value

Value excluding VAT: 200 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

22459000

II.2.3) Place of performance

NUTS code:

UK

Main site or place of performance:

United Kingdom.

II.2.4) Description of the procurement

The British Library are seeking a supplier to provide a flexible ticketing solution capable of managing multiple products, services and omnichannel sales, which fully integrates with our CRM system and supports the delivery of a high-quality user journey from product discovery to post-transaction communications.

The Library wishes to maximise revenue generated from all transactions, through:

— integrating with our CRM system, improving our data management and supporting single customer view,

— enabling improvements to the UX of the online event discovery and purchase journey,

— providing the flexibility and robust processes needed to manage all our events from one platform,

— upselling products, managing donations and supporting Gift Aid.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 200 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

2 x 12 month optional extension periods.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/EJ33G6S65U

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive procedure with negotiation

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.5) Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 20/10/2020

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 12/11/2020

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./EJ33G6S65U

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/EJ33G6S65U

GO Reference: GO-2020918-PRO-17098578

VI.4) Procedures for review

VI.4.1) Review body

British Library

96 Euston Rd

London

NW1 2DB

UK

Internet address(es)

URL: http://www.bl.uk

VI.5) Date of dispatch of this notice

18/09/2020

Current Notes