View Expired Tender

Get immediate access to tenders like the one below by subscribing now to Tenders Direct. We will set up your personalised profile and send you tender alerts direct to your mailbox as soon as they are published. You will also benefit from having access to historical tenders.

Tenders Direct Team photo
Reviewed By
Our Specialist Team

Notice Summary

Title:
United Kingdom-Walsall: CRM Business Integration and System Implementation Partner
Document Ref:
401589-2020
Document Type:
Contract Notice - Competitive Dialogue
Published By:
Walsall Council
Date Published:
26 August 2020
Deadline Date:
21 September 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
Tenders Direct Team photo
Reviewed By
Our Specialist Team

Notice Abstract

The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:• platform build,• technical design,• process build,• service transformation.As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Walsall Council

Civic Centre, Darwall Street

Walsall

WS1 1TP

UK

E-mail: procurement@walsall.gov.uk

NUTS: UKG38

Internet address(es)

Main address: http://www.walsall.gov.uk

Address of the buyer profile: https://in-tendhost.co.uk/walsallcouncil

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://in-tendhost.co.uk/walsallcouncil


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

CRM Business Integration and System Implementation Partner

Reference number: WP3611

II.1.2) Main CPV code

79410000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:

• platform build,

• technical design,

• process build,

• service transformation.

As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build.

II.1.5) Estimated total value

Value excluding VAT: 8 000 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

72200000

79400000

72246000

72266000

72227000

72220000

72224000

79410000

72221000

79411100

II.2.3) Place of performance

NUTS code:

UKG38

Main site or place of performance:

UK — Walsall.

II.2.4) Description of the procurement

The Council has identified that it currently does not hold a single view of its service users, has no ‘front door’ for access to our services and has limited integration of services. A key priority for the customer access management (CAM) work stream is therefore investment in a fully integrated customer relationship management (CRM) system. The new CRM platform will be a key enabler to help support the Council in addressing the issues described above and facilitate efficient and effective communication with its Service Users. The Council is seeking an integration and implementation partner that can take the Council’s functional requirements through the below stages:

• platform build,

• technical design,

• process build,

• Service transformation.

As part of the service transformation, the chosen provider will be expected to re-engineer the Councils current ways of working and lead on redesign and digitalisation of its processes. The Council views the provision of effective service transformation as a critical success factor for this contract and of at least equal importance to the technical system integration components, including platform build, technical design and process build. The Council has identified Microsoft Dynamics 365 CE and the supporting technology stack

as the chosen digital platform. The provision of Microsoft licences do not form part of this contract and will be source by the Council independently.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 8 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 18/01/2021

End: 31/01/2023

This contract is subject to renewal: Yes

Description of renewals:

The there is an option to extend for up to two periods of 12 months each.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 3

Objective criteria for choosing the limited number of candidates:

As detailed in the procurement documentation.

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2020/S 143-352979

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 21/09/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

Interest in this contract process should be expressed via the Council’s eTendering Portal — https://in-tendhost.co.uk/walsallcouncil The Council reserves the right to cancel the procurement and not to proceed with the contract. The Council also reserves the right not to award a contract or to award a contract for parts or part of the services only. The Council will not, under any circumstances, reimburse any expense incurred by bidders in preparing their SSQ or tender submissions. Under this project the contractor is required to actively participate in the economic and social regeneration of the locality of and surrounding the place of delivery for the project. Accordingly contract performance conditions may relate in particular to social and environmental considerations.

VI.4) Procedures for review

VI.4.1) Review body

Walsall Metropolitan Borough Council

Civic Centre, Darwall Street

Walsall

WS1 1TP

UK

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

The Council will incorporate a standstill period at the point when information on the proposed award of the contract is communicated to tenderers. The standstill period, which will be for a minimum of ten calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. Aggrieved parties who have been harmed or are at risk of harm by any breach of the Council’s obligations may take action in the High Court (England, Wales and Northern Ireland).

VI.5) Date of dispatch of this notice

21/08/2020

Current Notes