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Notice Summary

Title:
UK-Cardiff: TrawsCymru® Passenger Booking Software
Document Ref:
GB003M102459
Document Type:
Contract Notice - Open Procedure
Published By:
Welsh Government
Date Published:
29 June 2020
Deadline Date:
10 July 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

The Welsh Government is seeking bids from suitably experienced software developers / providers to create and manage a desktop booking system and app for the Welsh Government to enable passengers to book journeys and pay for tickets in advance of travel on the Welsh Government funded TrawsCymru® bus network. The desktop booking system and App should also provide a facility which enables passengers to track their bus in real time using a SIRI data feed generated by electronic ticket machines on board the buses. The same data feed will also provide information to the passengers on how busy the buses are through a passenger counting facility.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

Welsh Government
Corporate Procurement Services, Cathays Park,
Cardiff CF10 3NQ UK
Gethin George +44 3000623300
http://wales.gov.uk/?skip=1&lang=enhttp://www.sell2wales.gov.waleshttp://www.sell2wales.gov.wales

1.2

Address from which documentation may be obtained

Welsh Government
Corporate Procurement Services, Cathays Park,
Cardiff CF10 3NQ UK
+44 3000623300
http://wales.gov.uk/?skip=1&lang=en

1.3

Completed documents must be returned to:

Welsh Government
Corporate Procurement Services, Cathays Park,
Cardiff CF10 3NQ UK
+44 3000623300
http://wales.gov.uk/?skip=1&lang=en

2 Contract Details

2.1

Title

TrawsCymru® Passenger Booking Software

2.2

Description of the goods or services required

The Welsh Government is seeking bids from suitably experienced software developers / providers to create and manage a desktop booking system and app for the Welsh Government to enable passengers to book journeys and pay for tickets in advance of travel on the Welsh Government funded TrawsCymru® bus network. The desktop booking system and App should also provide a facility which enables passengers to track their bus in real time using a SIRI data feed generated by electronic ticket machines on board the buses. The same data feed will also provide information to the passengers on how busy the buses are through a passenger counting facility.

2.3

Notice Coding and Classification

48000000 Software package and information systems
48100000 Industry specific software package
48200000 Networking, Internet and intranet software package
48300000 Document creation, drawing, imaging, scheduling and productivity software package
48400000 Business transaction and personal business software package
48500000 Communication and multimedia software package
48600000 Database and operating software package
48700000 Software package utilities
48800000 Information systems and servers
48900000 Miscellaneous software package and computer systems
60000000 Transport services (excl. Waste transport)
72000000 IT services: consulting, software development, Internet and support
72200000 Software programming and consultancy services
72300000 Data services
72400000 Internet services
72500000 Computer-related services
72600000 Computer support and consultancy services
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

The Welsh Government have provisionally allocated £25,000 for the initial development of the App (Phase I). A desk top version is also required to enable our telephone booking contact centre to handle bookings.

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

N/a

4.3

Time Limits

Time-limit for receipt of completed tenders     10-07-2020  Time  12:00Estimated award date 17-07-2020

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN  CY 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

TrawsCymru® Network.

The TrawsCymru® network provides services on key strategic routes across Wales and is shown in Appendix One. There are approximately 50 vehicles on the network, and in financial year 2019-20 the network carried 2.5 million passengers. We aim to generate at least 100,000 ticket sales using the App by the end of March 2021 across the network.

Required Functionality.

The App is required to feature the TrawsCymru® branding and provide the following functions:-

• Welcome Page;

• Network Guide page featuring a map showing the network of services;

• Journey Planner page linked to the Traveline Cymru Journey Planner;

• Ticket Purchase Page for each service featuring up to 10 different ticket types per service;

• Track my bus page using SIRI feed from vehicles this will also show how busy each service is.

Timescales.

Phase I

For Phase I of the roll out we would work with the developer to select 3 services for initial roll out and upload the App by the end of July 2020. We would then monitor use of the map and carry out passenger research until the end of December 2020.

Phase II

Following a successful deployment of the App in Phase I we would then extend the App to cover the remaining services in January 2021.

Bilingual Requirements

The desktop version and App is required to be in Welsh and English. Welsh Government will arrange for suitable translations to be provided.

Payment Platform

App developers should state in their bids which payment platform they intend to use along with payment transaction costs / commission for ticket sales.

Bids should also set out operator re imbursement arrangements. Several operators provide services for TrawsCymru® and these operators retain the ticket revenue for each service. Therefore any revenue generated from ticket sales through the App should be reimbursed to operators at the end of each settlement period.

Technical Support

The chosen software developer is required to provide technical support for the desktop version and App, and this level of support including response times should be clearly described in the bid.

Previous Experience

Bids should clearly set out what previous recent experience companies have at developing and supporting desktop booking systems and App’s for coach and bus travel companies. We will be placing a heavy weighting on the assessment of bids on this criteria.

Project Management

During the course of the project the chosen developer will be required to provide a regular weekly update on progress with the project.

Costings

Bidder are asked to submit an inclusive cost for developing the App and providing the required functionality for Phase I which will launch at the end of July and run until the end of December 2020. Phase II will commence for a period of 3 months and will run from January 2021 to the end of March 2021.

(WA Ref:102459)

The buyer considers that this contract is suitable for consortia bidding.

5.2

Additional Documentation

5.3

Publication date of this notice

 29-06-2020

Current Notes