Description of the goods or services required
Luton Council Consultancy Service ' ICT New Strategy '
Consultant Services - ICT New Strategy 20 -23 1.
The Luton Borough Council is looking to engage qualified organisations to quote for Consultancy work associated with creating a New Three Year ICT Strategy (20 – 23) 2.
Statement of Works:
The Council require external consultancy and suitable expertise to produce: • A new ICT strategy
The emergent nature of technology has meant that the ICT landscape has significantly changed within recent years through influences such as the prevalence of cloud computing, the emergence of mainstream robotic process automation and the increased value placed upon data analytics when considering the ‘single view of the customer’. Within a local government context, this relates to the ways in which the council engages with local citizens, maintains security (amid increased cyber security risk) and how it delivers services in agile and efficient way. This changing technological environment has prompted the requirement for a new ICT strategy. As a key component of the councils ‘Future Ready’ modernisation programme, the strategy will set out a framework and an appropriate operating model to maximise ICT as an enabler for delivering continuous service improvement, driving value for money and financial sustainability and the achievement of the council’s strategic objectives including the overarching aim of ‘eradicating poverty from Luton by 2040’. Other key contextual considerations include that the council is currently embarking on a programme Application Portfolio Management to rationalise and optimise its current estate of over 200 ICT contracts. That the council is midway through a ten year large IT outsourced contract with its current supplier, due to run until 2026. Also, how the recent Covid-19 pandemic has accelerated organisation thinking and the opportunities for a more agile model of working and has created some significant financial challenges, hence there is stronger need to align the new IT strategy with the developing economic recovery strategy.
2.3 Current position
Early thinking on Luton’s future ICT strategy has centred on the zero trust model, however, this work is in its early stages and yet to be articulated within a formal document, be fully socialised via engagement with the council’s various service areas or had the appropriate cost benefit analysis completed regarding future financial resources and investment required. With this in mind, external resource and expertise is now required in order to firm up and validate Luton’s early thinking and to lead on the development and production of the new ICT strategy, with close working and input from the council management/leadership teams and its major outsourced IT provider. The strategy will set out in clear detail the relevant work streams and high-level outcomes and benefits expected from the new delivery model adopted. This will include a detailed plan of how the council moves from the existing to new model via gap analysis and an assessment of ‘match fitness’ (e.g. in terms of skills, resources, support, contracts). The council will be looking to achieve this ambition working very closely with the current provider in terms of exploring any opportunities, mutual benefits and collaborative working to flex the current arrangement to steer the council towards its new delivery model.
3. Key Deliverables
a. Production of five-year ICT Strategy I. Creation of a comprehensive five-year ICT Strategy which: a. Validates the zero trust approach and technological infrastructure, in terms of its suitability to deliver Luton’s medium and longer-term strategic aims and aspirations. Provides a roadmap in the form of an implementation plan (with key clear work streams, timescales, activity and deliverables) of how the council moves from its current position of a heavily on premise ICT infrastructure to the zero-based model focusing on utilising the key foundations and key first principles of internet first, wireless first, mobile first, cloud first and BYOD first.
b. Provides a clear business case for future investment, including detailed cost benefit analysis, which underpins and robustly supports the rationale for change in operating model against the principles highlighted above, and within the context of achieving value for money and increased business efficiency through best use of technology.
c. Clearly articulates how the new model will contribute to the achieving principles of continuous improvement, agile and flexible working, delivering organisational resilience and risk management (reliable, efficient, and compliant) and reduces waste and duplication (such as maximising single view of data).
d. Is developed with a co-production style in mind, in terms of working very closely with the range of councils services whereby their feedback, input and engagement in the process creates a solid platform for future organisational ownership to deliver the new model.
4. Timescales, and resources Working arrangements - as a complex piece of work, the applicant will require very close working with the council’s Technology team and ITO provider. Due to the current Covid19 situation, working arrangements will require reviewing on appointment.
5. Commercials / Special Conditions / Service Level Agreement a. The timescale for completion of this work is 13th July 2020 - 25th September 2020.
Note: The council would only consider submissions which are able to meet the requirement of a 13th July start date or before (see below criteria for further details). Anticipated volume of work = no greater than 50 days (subject to bidder satisfaction that deliverables can be fully met within these timescales)