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Notice Summary

Title:
UK-Gateshead: Help to Buy Mortgage Administration (PIN)
Document Ref:
GB003ZM330015
Document Type:
Contract Notice - Other
Published By:
Homes England
Date Published:
07 May 2020
Deadline Date:
25 May 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

Homes England - Help to Buy Mortgage Administration Homes England issued a Prior Information Notice (PIN) in February 2020. This PIN is a further update to the original notice (ref 2020/S 035-083918). This Prior Information Notice (PIN) is not a call to competition. Following the original PIN, Homes England have secured approval of a Digital Transformation Business Case which aims to design and own an end-to-end service that: • Meets the needs of both users and Stakeholders • Provides a seamless service between customers, agents and advisors • Delivers a better service to users (customers) and stakeholders This PIN has therefore been updated, to re-engage with the market to share our latest thinking and Digital Transformation principles. This PIN seeks to gain feedback from potential suppliers, with an intention to primarily focus on technology solutions/suppliers for the Equity Loan Administration service. Suppliers who responded to the original PIN are encouraged to supply any further details they feel relevant, however it should be noted that this PIN does not supersede the original notice and is not to the detriment of any suppliers that originally responded. The current Mortgage Administration service administers all Homes England equity loan products from the point of approval through to redemption. This includes older ‘legacy’ products (First Time Buyers Initiative, LondonWide Initiative, Armed Forces Home Ownership Scheme, HomeBuy Direct and FirstBuy) as well as the current help to buy scheme. Homes England have a small number of approved agents who handle the process of approving applications for Home England’s equity loan products up to and including the release of funds to allow completion of an approved home purchase. The Mortgage Administrator is then responsible for the management of these loans through the entire customer journey post-sale completion. This includes handling Borrower enquiries, making amendments as required, and finally ensuring successful redemption of loans. The PIN Process: •All interested parties will be invited to a supplier briefing event (via a webinar - access details will be issued via ProContract) where Homes England will explain our current thinking with regards to the possible structure of the formal procurement and an overview of our requirements with regards to the Equity Loan Administration. •After the supplier briefing event, suppliers are invited to respond via ProContract to the questions included in this document. We strongly suggest that suppliers hold their responses until after the supplier briefing event. •At the discretion of Homes England, where we require clarification or further understanding of issues with specific suppliers, we may also speak to these suppliers to inform our requirements •Suppliers should note that this PIN is focused predominantly on requirements to support Help to Buy Equity Loan Administration, although some information is also being sought to support the wider transformation of the Help to Buy end to end service.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

Homes England
St. Georges House, Kingsway
Gateshead NE11 0NA UK
David Minto 01914977667
david.minto@homesengland.gov.uk N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Help to Buy Mortgage Administration (PIN)

2.2

Description of the goods or services required

Homes England - Help to Buy Mortgage Administration

Homes England issued a Prior Information Notice (PIN) in February 2020. This PIN is a further update to the original notice (ref 2020/S 035-083918). This Prior Information Notice (PIN) is not a call to competition.

Following the original PIN, Homes England have secured approval of a Digital Transformation Business Case which aims to design and own an end-to-end service that:

• Meets the needs of both users and Stakeholders

• Provides a seamless service between customers, agents and advisors

• Delivers a better service to users (customers) and stakeholders

This PIN has therefore been updated, to re-engage with the market to share our latest thinking and Digital Transformation principles. This PIN seeks to gain feedback from potential suppliers, with an intention to primarily focus on technology solutions/suppliers for the Equity Loan Administration service. Suppliers who responded to the original PIN are encouraged to supply any further details they feel relevant, however it should be noted that this PIN does not supersede the original notice and is not to the detriment of any suppliers that originally responded.

The current Mortgage Administration service administers all Homes England equity loan products from the point of approval through to redemption. This includes older ‘legacy’ products (First Time Buyers Initiative, LondonWide Initiative, Armed Forces Home Ownership Scheme, HomeBuy Direct and FirstBuy) as well as the current help to buy scheme.

Homes England have a small number of approved agents who handle the process of approving applications for Home England’s equity loan products up to and including the release of funds to allow completion of an approved home purchase.

The Mortgage Administrator is then responsible for the management of these loans through the entire customer journey post-sale completion. This includes handling Borrower enquiries, making amendments as required, and finally ensuring successful redemption of loans.

The PIN Process:

•All interested parties will be invited to a supplier briefing event (via a webinar - access details will be issued via ProContract) where Homes England will explain our current thinking with regards to the possible structure of the formal procurement and an overview of our requirements with regards to the Equity Loan Administration.

•After the supplier briefing event, suppliers are invited to respond via ProContract to the questions included in this document. We strongly suggest that suppliers hold their responses until after the supplier briefing event.

•At the discretion of Homes England, where we require clarification or further understanding of issues with specific suppliers, we may also speak to these suppliers to inform our requirements

•Suppliers should note that this PIN is focused predominantly on requirements to support Help to Buy Equity Loan Administration, although some information is also being sought to support the wider transformation of the Help to Buy end to end service.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Estimated contract dates

Start date 28/05/2020

End date 15/05/2025

Region(s) of supply

UNITED KINGDOM

3 Conditions for Participation

3.1

Minimum standards and qualification required

N/A

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

DN464076

4.3

Time Limits

   25-05-2020  Time 11:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://procontract.due-north.com/Advert?advertId=6e39c470-ae8f-ea11-80ff-005056b64545

Expression of interest deadline : 25/05/2020 at 11:00 hrs

(MT Ref:330015)

5.2

Additional Documentation

5.3

Publication date of this notice

 07-05-2020

Current Notes