II.2.2) Additional CPV code(s)
II.2.3) Place of performance
Main site or place of performance:
II.2.4) Description of the procurement
The contracting entity intends to procure a managed service provider for the provision of a (SaaS based) EV Infrastructure Operations and Revenue Management System (EVIORMS) to support the continued delivery and future evolution of its services in the electric vehicle charging infrastructure space, and implementation and support services for the duration of the contract.
It is proposed that the contract will include the following high-level scope (non-exhaustive list):
— SaaS, typically cloud based solution, accessed by standard internet protocols, enabling the delivery of a reliable and easy-to-use EV charging service, with a range of convenient payment options, and supporting multiple instances, with externally distinct branding, skinning, customer apps and portals, currencies, tariffs, etc.
— The system must have no practical sizing or performance constraints, be hosted within the EU, have robust system/data backup and recovery processes, and adequate business continuity assurance must be offered.
— Contractor must demonstrate technical competence in the provision of an evolving EVIORMS SaaS service by effective use of appropriate modern IT tools, and processes for application and database design and management, code, test and release management, etc.
— Contractor must agree to provide regular up-to-date full backups of all of the contracting entity’s data in an open standard format.
— Contractor’s tender shall include a commitment to support in a timely manner, and at no additional cost, all relevant practices, processes, standards, protocols, versions, etc., that become widely accepted industry standards or norms within the EV charging industry and related spaces (excludes emerging technologies).
Charging station management
— Charging station operational management, including charging authorization, charging transaction detail recording, operational control, configuration, firmware management, diagnostics, troubleshooting, status and fault monitoring, etc.
— Flexible charging infrastructure connectivity by mobile data VPN, direct internet, intermediary proxies, etc.
— Smart charging and site energy management, such as reducing/pausing charging power at various levels to optimize power flows given physical and/or contractual electrical constraints, external pricing signals, etc.
— EV Roaming (CPO and EMSP) and external data exchange with counter-parties, directly or via hubs, using industry standard or other (including 3rd party specific) common protocols, etc.
— Comprehensive support for customer accounts, with functionality such as flexible tariffing, account types and payment options, detailed transaction, usage, billing and payment history, 3rd party integration, etc.
— Comprehensive support for accounting and payments, such as billing/invoicing, payments partner integration, dunning, etc.
— Site/landlord accounts, providing functionalities such as compensation contract details maintenance, invoice generation, export, payment transfers, etc.
Role based apps and portals
— Comprehensive branded customer apps for full function customer self-service account management and history, charging location map, payments, charging start/stop/notifications/reservation, etc.
— Customer self-service web portal/embedding providing registration/signup, self-service account management and history, real time charging location map, payment/top-up, etc.
— Operations management portal providing search/list/view/edit/report on charging locations, stations, drivers, transactions, issues, billing, overview dashboard, NOC views, general purpose reporting, etc.
— Call centre operations portal providing case ticket life management and reporting, assignment, customer provisioning fulfilment, etc.
— Infrastructure maintainers portal providing access to subsets of charging stations, with functionality to support troubleshooting, repair, etc.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
Envisaged minimum number: 5
II.2.10) Information about variants
Variants will be accepted:
II.2.11) Information about options
Description of options:
It is envisaged the term of the contract commences on the date when services commence and shall be for a period of up to 36 months with an option to extend after the initial period exercisable for a further period up to 24 months from the expiry of the initial period, and with a further 24 months from the expiry of this period, for a total contract period of 84 months.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
II.2.14) Additional information
Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.