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Notice Summary

Title:
Ireland-Dublin: Support Services for the Triple E Product Register, Online Administrative System and Associated Triple E Programmes
Document Ref:
188882-2020
Document Type:
Contract Notice - Open Procedure
Published By:
Sustainable Energy Authority of Ireland
Date Published:
23 April 2020
Deadline Date:
22 May 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

SEAI is seeking one services provider who will:• support the triple E online administrative system overseeing the Triple E product providers and external technical panel review/approval process;• provide online and telephone ‘help desk support’ to Triple E product providers submitting their products to the triple E product register via the on-line administrative system recording in SEAI’s CRM system. This support will be required to meet key service levels and successful bidder will be required to report service levels on monthly basis;• provide general project support to the SEAI Triple E and associated programmes;• assist with the continuous development of the Triple E product register, associated programmes and online administrative system engaging with key stakeholders where and when required.For further information please see Request for Tender at http://www.etenders.gov.ie

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Sustainable Energy Authority of Ireland

N/A

Three Park Place, Upper Hatch Street

Dublin 2

D02 FX65

IE

Contact person: Patrick Pirkl

Telephone: +353 18082124

E-mail: patrick.pirkl@seai.ie

NUTS: IE061

Internet address(es)

Main address: http://www.seai.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1188

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165921&B=ETENDERS_SIMPLE


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=165921&B=ETENDERS_SIMPLE


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Support Services for the Triple E Product Register, Online Administrative System and Associated Triple E Programmes

Reference number: Support Svcs Triple E

II.1.2) Main CPV code

71313000

 

II.1.3) Type of contract

Services

II.1.4) Short description

SEAI is seeking one services provider who will:

• support the triple E online administrative system overseeing the Triple E product providers and external technical panel review/approval process;

• provide online and telephone ‘help desk support’ to Triple E product providers submitting their products to the triple E product register via the on-line administrative system recording in SEAI’s CRM system. This support will be required to meet key service levels and successful bidder will be required to report service levels on monthly basis;

• provide general project support to the SEAI Triple E and associated programmes;

• assist with the continuous development of the Triple E product register, associated programmes and online administrative system engaging with key stakeholders where and when required.

For further information please see Request for Tender at http://www.etenders.gov.ie

II.1.5) Estimated total value

Value excluding VAT: 320 000.00 EUR

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79000000

II.2.3) Place of performance

NUTS code:

IE

II.2.4) Description of the procurement

The objective of this request for tenders is to invite proposals from suitably qualified persons or organisations for the provision of a range of services as set out below to support the Triple E product register, on-line administrative system and associated programmes.

SEAI is seeking one services provider who will:

• support the Triple E online administrative system overseeing the Triple E product providers and external technical panel review/approval process;

• provide online and telephone ‘help desk support’ to Triple E product providers submitting their products to the Triple E product register via the on-line administrative system recording in SEAI’s CRM system. This support will be required to meet key service levels and successful bidder will be required to report service levels on monthly basis;

• provide general project support to the SEAI Triple E and associated programmes;

• assist with the continuous development of the Triple E product register, associated programmes and online administrative system engaging with key stakeholders where and when required.

For further information please see request for tender at http://www.etenders.gov.ie

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 320 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 24

This contract is subject to renewal: Yes

Description of renewals:

SEAI reserves the right to extend the term for a period or periods of up to 12 months with a maximum of two such extension or extensions on the same terms and conditions, subject to the contracting authority's obligations at law.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: Yes

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please refer to the request for tender.

III.1.3) Technical and professional ability

List and brief description of selection criteria:

Please refer to the request for tender.

III.2) Conditions related to the contract

III.2.2) Contract performance conditions

Please refer to the request for tender.

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 22/05/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 22/05/2020

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

High Court

Inns Quay, Smithfield

Dublin 7

IE

VI.5) Date of dispatch of this notice

21/04/2020

Current Notes