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Notice Summary

Title:
Ireland-Dublin: Managed Business Process Support Services 2nd Gen
Document Ref:
121218-2020
Document Type:
Contract Notice - Open Procedure
Published By:
The Office of Government Procurement
Date Published:
12 March 2020
Deadline Date:
15 April 2020
Document Source:
Framework/DPS:
Yes
Alert Profile:
Labels:

Notice Abstract

The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).In summary, the Services comprise:— contact management and related administrative services,— document management and related administrative services,— data management and data processing and related administrative services.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting entity

I.1) Name and addresses

The Office of Government Procurement

IE3229842HH

3A Mayor Street Upper

Dublin 1

D01 PF72

IE

Contact person: Tender Operations

Telephone: +353 761008000

E-mail: support@ogp.gov.ie

NUTS: IE

Internet address(es)

Main address: http://www.ogp.gov.ie/

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/351

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLE


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=163820&B=ETENDERS_SIMPLE


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Framework for Managed Business Process Support Services 2nd Gen. for OGP

Reference number: PROJ000005305

II.1.2) Main CPV code

79500000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).

In summary, the Services comprise:

— contact management and related administrative services,

— document management and related administrative services,

— data management and data processing and related administrative services.

II.1.5) Estimated total value

Value excluding VAT: 80 000 000.00 EUR

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Contact Management and Related Admin Services

II.2.2) Additional CPV code(s)

22820000

48311100

48329000

48814000

48814200

63524000

64100000

64110000

64112000

64113000

64120000

64121100

64121200

64200000

64210000

64214200

72253000

72253100

72300000

72310000

72312000

72312200

72313000

72316000

72322000

72512000

79131000

79200000

79210000

79211000

79211100

79211120

79310000

79311000

79311100

79311200

79311210

79314000

79342300

79342310

79400000

79410000

79411100

79413000

79420000

79511000

79512000

79571000

79995100

79996100

79999000

79999100

79999200

85100000

85112000

92512100

II.2.3) Place of performance

NUTS code:

IE

Main site or place of performance:

Dublin 1.

II.2.4) Description of the procurement

The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).

In summary, the Services comprise:

— contact management and related administrative services,

— document management and related administrative services,

— data management and data processing and related administrative services.

II.2.5) Award criteria

Criteria below:

Quality criterion: Management of service, key personnel and management information / Weighting: 120

Quality criterion: Quality control and quality assurance / Weighting: 130

Quality criterion: Innovation and continuous improvement / Weighting: 100

Quality criterion: Governance and professional and ethical standards / Weighting: 100

Quality criterion: Data security and access / Weighting: 130

Quality criterion: Implementation and roll out of services / Weighting: 120

Cost criterion: Pricing schedule / Weighting: 300

II.2.6) Estimated value

Value excluding VAT: 77 000 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Document Managment and Related Admin Services

II.2.2) Additional CPV code(s)

22820000

48311100

48329000

48814000

48814200

63524000

64100000

64110000

64112000

64113000

64120000

64121100

64121200

64200000

64210000

64214200

72253000

72253100

72300000

72310000

72312000

72312200

72313000

72316000

72322000

72512000

79131000

79200000

79210000

79211000

79211100

79211120

79310000

79311000

79311100

79311200

79311210

79314000

79342300

79342310

79400000

79410000

79411100

79413000

79420000

79511000

79512000

79571000

79995100

79996100

79999000

79999100

79999200

85100000

85112000

92512100

II.2.3) Place of performance

NUTS code:

IE

Main site or place of performance:

Dublin 1.

II.2.4) Description of the procurement

The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).

In summary, the Services comprise:

— contact management and related administrative services,

— document management and related administrative services,

— data management and data processing and related administrative services.

II.2.5) Award criteria

Criteria below:

Quality criterion: Management of service, key personnel and management information / Weighting: 120

Quality criterion: Quality control and quality assurance / Weighting: 130

Quality criterion: Innovation and continuous improvement / Weighting: 100

Quality criterion: Governance and professional and ethical standards / Weighting: 100

Quality criterion: Data security and access / Weighting: 130

Quality criterion: Implementation and roll out of services / Weighting: 120

Cost criterion: Pricing schedule / Weighting: 300

II.2.6) Estimated value

Value excluding VAT: 2 000 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Data Management and Related Admin Services

II.2.2) Additional CPV code(s)

22820000

48311100

48329000

48814000

48814200

63524000

64100000

64110000

64112000

64113000

64120000

64121100

64121200

64200000

64210000

64214200

72253000

72253100

72300000

72310000

72312000

72312200

72313000

72316000

72322000

72512000

79131000

79200000

79210000

79211000

79211100

79211120

79310000

79311000

79311100

79311200

79311210

79314000

79342300

79342310

79400000

79410000

79411100

79413000

79420000

79511000

79512000

79571000

79995100

79996100

79999000

79999100

79999200

85100000

85112000

92512100

II.2.3) Place of performance

NUTS code:

IE

Main site or place of performance:

Dublin 1.

II.2.4) Description of the procurement

The contracting authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier Framework Agreement for the provision of managed business process support services (the ‘Framework Agreement’) for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’).

In summary, the Services comprise:

— contact management and related administrative services,

— document management and related administrative services,

— data management and data processing and related administrative services;

II.2.5) Award criteria

Criteria below:

Quality criterion: Management of service, key personnel and management information / Weighting: 120

Quality criterion: Quality control and quality assurance / Weighting: 130

Quality criterion: Innovation and continuous improvement / Weighting: 100

Quality criterion: Governance and professional and ethical standards / Weighting: 100

Quality criterion: Data security and access / Weighting: 130

Quality criterion: Implementation and roll out of services / Weighting: 120

Cost criterion: Pricing schedule / Weighting: 300

II.2.6) Estimated value

Value excluding VAT: 1 000 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please refer to the request for tender documents associated with the notice published on http://www.etenders.gov.ie (RFT #166708).

III.1.2) Economic and financial standing

List and brief description of selection criteria:

Please refer to the request for tender documents associated with the notice published on http://www.etenders.gov.ie (RFT #166708).

Minimum level(s) of standards required:

Please refer to the request for tender documents associated with the notice published on http://www.etenders.gov.ie (RFT #166708).

III.1.3) Technical and professional ability

List and brief description of selection criteria:

Please refer to the request for tender documents associated with the notice published on http://www.etenders.gov.ie (RFT #166708).

Minimum level(s) of standards required:

Please refer to the request for tender documents associated with the notice published on http://www.etenders.gov.ie (RFT #166708).

III.2) Conditions related to the contract

III.2.2) Contract performance conditions

Please refer to the request for tender documents associated with the notice published on http://www.etenders.gov.ie (RFT #166708).

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

Envisaged maximum number of participants to the framework agreement: 30

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 192-466426

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 15/04/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 15/04/2020

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

The High Court of Ireland

Dublin

IE

Telephone: +353 18886000

VI.5) Date of dispatch of this notice

10/03/2020

Current Notes