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Notice Summary

Title:
United Kingdom-London: Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services
Document Ref:
11424-2020
Document Type:
Contract Notice - Competitive Dialogue
Published By:
Transport for London
Date Published:
10 January 2020
Deadline Date:
07 February 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. The Mayor’s Transport Strategy (MTS) requires that TfL has a strong licensing function in London, a safe and reliable taxi and private hire trade and it uses technology to serve our customers.To ensure services provided to the taxi and private hire trade are delivered in the most effective and efficient manner TfL are seeking to procure the services of supplier(s) to deliver and support the activity of vehicle licensing and inspection and an end to end technology system.This procurement shall be divided into 2 lots and conducted via the competitive dialogue procedure:Lot 1: A Technology System and Customer Access Portal for Taxi and Private Hire Services;Lot 2: Vehicle Licensing, Inspection and Contact Centre Services.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Transport for London

5 Endeavour Square

London

E20 1JN

UK

Contact person: Jess Denton

E-mail: jessdenton@tfl.gov.uk

NUTS: UKI

Internet address(es)

Main address: https://tfl.gov.uk

Address of the buyer profile: https://tfl.gov.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://procontract.due-north.com/Advert/Index?advertId=2988d7a3-1732-ea11-80fc-005056b64545


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://procontract.due-north.com/Advert/Index?advertId=2988d7a3-1732-ea11-80fc-005056b64545


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services

Reference number: DN456625

II.1.2) Main CPV code

63712000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. The Mayor’s Transport Strategy (MTS) requires that TfL has a strong licensing function in London, a safe and reliable taxi and private hire trade and it uses technology to serve our customers.

To ensure services provided to the taxi and private hire trade are delivered in the most effective and efficient manner TfL are seeking to procure the services of supplier(s) to deliver and support the activity of vehicle licensing and inspection and an end to end technology system.

This procurement shall be divided into 2 lots and conducted via the competitive dialogue procedure:

Lot 1: A Technology System and Customer Access Portal for Taxi and Private Hire Services;

Lot 2: Vehicle Licensing, Inspection and Contact Centre Services.

II.1.5) Estimated total value

Value excluding VAT: 103 000 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Technology System for the Taxi and Private Hire Services

II.2.2) Additional CPV code(s)

22454000

32427000

48170000

48218000

72212170

72212218

72222300

II.2.3) Place of performance

NUTS code:

UKI

II.2.4) Description of the procurement

TfL wishes to procure the services of a technology supplier to provide and maintain enabling technology in support of vehicle, driver and operator licensing and inspection services. The system created in respect of TfL needs shall be used by TfL and other suppliers in the day to day operations supporting TfL’s customers in the taxi and private hire (TPH) trade. The services to be provided may include the hosting of the system, which will be determined during dialogue as set out in more detail in the procurement documents.

The technology solution shall deal with all elements of administering the licensing function and related back office functions and TPH on street enforcement. The system shall act as a central repository for data relating to the licensing function. The delivery of the services under the Lot 1 contract will include ensuring that the system integrates with different parts of the licensing service and is available for use by TfL and other suppliers. The services will also include general administration (records, bookings, personal detail processing), applications and on street enforcement functions.

Working with the successful supplier through detailed design it is TfL’s intention to create a web first approach to taxi/private hire vehicle licensing and vehicle inspection booking that provides customers with simple, intuitive self-service experience leading to effective channel shift away from traditional communication methods.

The supplier will act as the lead integrator of the services throughout the term of the agreement and the supplier shall also maintain the service system and all training materials and continually engage with TfL and other suppliers to maintain and improve operational delivery of the services.

The timescale to deliver a fully tested and accepted system for the operational phase is a major driver for the transition phase of the project. The transition phase is anticipated to last a maximum of 20 months however TfL wish to dialogue this with bidders.

Additional services

In accordance with Regulation 72(1) of the Public Contract Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract.

Compliance and enforcement handheld/mobile solution, printing of documentation and licence materials and scanning services.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 43 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 180

This contract is subject to renewal: Yes

Description of renewals:

The minimum term will be 10 years with the discretion for TfL to extend the contract for any period or periods up to a maximum of a further 5 years.

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged number of candidates: 5

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Vehicle Licensing and Inspection Services

II.2.2) Additional CPV code(s)

22454000

60120000

60130000

63712000

71631200

75100000

II.2.3) Place of performance

NUTS code:

UKI

II.2.4) Description of the procurement

TfL wish to procure the services of a supplier to provide vehicle licensing, inspection and contact centre services.

The services will include taking online and telephony bookings through a contact centre established and operated by the supplier and carrying out service and physical taxi and PHV inspections at a specified number of London based inspection sites. It is currently anticipated that there will be 5 or 6 sites. By way of illustration only, there are currently approximately 450 licensed vehicle inspections carried out daily and 120 000 annually.

The vehicle licencing process, for all taxis and private hire vehicles ensures they meet TfL’s conditions of fitness (Taxis) and Private Hire Vehicles (London PHV vehicles) Regulations 2004 through inspections on a regular basis (which doesn’t replace MOT’s) in line with predefined criteria as set out in TfL’s Inspection Manual http://content.tfl.gov.uk/vehicle-licence-inspection-manual.pdf

The supplier will handle customer service enquiries related to vehicle license bookings and administrative activities such as change of ownership and address, including the processing of payments and refunds via the system provided under Lot 1 which the supplier will have input into development through the design stage. The supplier will work collaboratively and cooperatively with Lot 1 supplier and other suppliers throughout the life of the operational contract.

The supplier shall supply the appropriate vehicle inspection service at the relevant sites, establish the contact centre with the necessary equipment and staff and ensure that the staff operating the services are appropriately trained. The sites used for vehicle inspections shall be sourced by TfL.

Additional services

In accordance with Regulation 72(1) of the Public Contract Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract.

Advanced driving test, DBS management service, printing of documentation and licence materials and scanning services.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 60 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 180

This contract is subject to renewal: Yes

Description of renewals:

The minimum term will be 7 years with the discretion for TfL to extend the contract for any period or periods up to a maximum of a further 8 years.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Competitive dialogue

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 184-448083

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 07/02/2020

Local time: 17:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 04/03/2020

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 12 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

TfL will use the standard selection questionnaire (SSQ). Following assessment of SSQ Submissions, up to a maximum of 5 candidates will be invited to participate in dialogue. TfL reserves the right in its absolute discretion to invite a lesser number of candidates to participate in dialogue. Please see the SSQ for further details. After the dialogue phase, remaining candidates will be invited to submit a final tender and the contract will be awarded to the most economically advantageous final tender. Prior to final tender there may be a down selection to reduce the number of bidders continuing in dialogue or invited to final tender.

The SSQ and the other procurement documentation being released at this stage can be accessed through the ProContract Portal. The draft ITPD contains additional information on the procurement process as well as detailed requirements.

VI.4) Procedures for review

VI.4.1) Review body

HM Courts and Tribunal Service

Strand

London

WC2A 2LL

UK

Telephone: +44 207947000

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

Any appeals should be promptly brought to the attention of TfL's commercial lead named in this notice at the address specified in Section I) above and will be dealt with in accordance with the requirements of the Public Contracts Regulations 2015. Any appeals must be brought within the timescales specified by the applicable law, including without limitation, the Public Contracts Regulations 2015. In accordance with the Public Contracts Regulations 2015, TfL will also incorporate a minimum 10 calendar days standstill period from the date information on award of contract is communicated to tenderers.

VI.5) Date of dispatch of this notice

08/01/2020

Current Notes