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Notice Summary

Title:
UK-London: Expert Systems MVP
Document Ref:
GB003ZM316314
Document Type:
Contract Notice - Other
Published By:
Knowledge Transfer Network Ltd
Date Published:
28 November 2019
Deadline Date:
02 January 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

KTN wants to produce an automated self-service capability for our website that allows companies to access our expertise without necessarily talking to KTN personnel. We are looking to build this automated expertise through: Building a graph database of all our staff, events, offerings and companies in our CRM, etc [need: graph database] Building a machine-learning model based on the database [need: Machine learning model] We are looking to serve companies through: Automatically understanding their requests in natural language [need: Natural Language Processing (NLP)], Automatically guiding them through a replica of process that our experts run now in person, successively recommending the appropriate resources based on the companies' interaction with the system [need: ML model based on graph database, interacting with NLP]. This all will need to be integrated with our website, internal processes and existing data architecture [need: website, Gmail, CRM, etc integration], which is the primary form of interaction the companies have with us. Success factors Successful delivery will be defined as: Highly desirable UX and UI. Efficient and effective rank and recommendations for online enquiries. Automated data retrieval and cleansing. Efficient and effective interrogation and explainability. Handover and total control - updating data architecture/integration. Industry •Graphical user interface (GUI) tools - 48984000 •Database software development services - 72212610 •Data-processing services - 72310000

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

Knowledge Transfer Network Ltd
N/A
London UK
Jake Larsson N/A
jake.larsson@ktn-uk.org N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Expert Systems MVP

2.2

Description of the goods or services required

KTN wants to produce an automated self-service capability for our website that allows companies to access our expertise without necessarily talking to KTN personnel. We are looking to build this automated expertise through:

Building a graph database of all our staff, events, offerings and companies in our CRM, etc [need: graph database]

Building a machine-learning model based on the database [need: Machine learning model]

We are looking to serve companies through:

Automatically understanding their requests in natural language [need: Natural Language Processing (NLP)],

Automatically guiding them through a replica of process that our experts run now in person, successively recommending the appropriate resources based on the companies' interaction with the system [need: ML model based on graph database, interacting with NLP].

This all will need to be integrated with our website, internal processes and existing data architecture [need: website, Gmail, CRM, etc integration], which is the primary form of interaction the companies have with us.

Success factors

Successful delivery will be defined as:

Highly desirable UX and UI.

Efficient and effective rank and recommendations for online enquiries.

Automated data retrieval and cleansing.

Efficient and effective interrogation and explainability.

Handover and total control - updating data architecture/integration.

Industry

•Graphical user interface (GUI) tools - 48984000

•Database software development services - 72212610

•Data-processing services - 72310000

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Location of contract Any region

Value of contract £50k - £70k

Contract start date 08 January 2020

Contract end date 31 March 2020

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

n/a

4.3

Time Limits

   02-01-2020  Time 12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://www.contractsfinder.service.gov.uk/Notice/083948d8-3bde-43fd-bbea-09d247a99ed0?p=@xUlRRPT0=NjJNT08=UFQ

Closing date 02 January 2020

(MT Ref:316314)

5.2

Additional Documentation

5.3

Publication date of this notice

 28-11-2019

Current Notes