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Notice Summary

Title:
UK-London: Support and Maintenance of BFI's Unified Communications Platform
Document Ref:
GB003ZM315943
Document Type:
Contract Notice - Other
Published By:
British Film Institute
Date Published:
25 November 2019
Deadline Date:
10 December 2019
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

Support and Maintenance of BFI's Unified Communications Platform The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft’s Skype for Business 2015 Server. The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice. The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC’s for external voice calls via SIP, and integrates with Microsoft Exchange 2010. In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business. The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA’s with any vendors involved in our deployment (e.g. Microsoft). Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism). At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 – 18:00.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

British Film Institute
N/A
London UK
Stephen Adams N/A
N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Support and Maintenance of BFI's Unified Communications Platform

2.2

Description of the goods or services required

Support and Maintenance of BFI's Unified Communications Platform

The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft’s Skype for Business 2015 Server.

The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration.

The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice.

The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC’s for external voice calls via SIP, and integrates with Microsoft Exchange 2010.

In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business.

The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA’s with any vendors involved in our deployment (e.g. Microsoft).

Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism).

At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 – 18:00.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Contract Start : 01 January 2020

Contract End : 31 December 2020

Estimated Value : The estimated annual budget is c £10,500.00

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

2019/219

4.3

Time Limits

   10-12-2019  Time 12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://in-tendhost.co.uk/bfi/aspx/ProjectManage/251

Date documents can be requested until: 10 Dec 2019 at 12:00 hrs

(MT Ref:315943)

5.2

Additional Documentation

5.3

Publication date of this notice

 25-11-2019

Current Notes