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Notice Summary

Title:
Ireland-Dublin: Provision of IT Managed Services
Document Ref:
525651-2019
Document Type:
Contract Notice - Open Procedure
Published By:
Enable Ireland Disability Services Ltd
Date Published:
06 November 2019
Deadline Date:
06 December 2019
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:Lot 1: IT Managed Services;Lot 2: On-Site Helpdesk Personnel.Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the Cloud.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Enable Ireland Disability Services Ltd

N/A

32F Rosemount Park Drive, Ballycoolin Road, Rosemount Business Park

Dublin

IE

Contact person: Ed Meagher

Telephone: +353 12184109

E-mail: emeagher@enableireland.ie

NUTS: IE

Internet address(es)

Main address: http://www.enableireland.ie/

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156470&B=ETENDERS_SIMPLE


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156470&B=ETENDERS_SIMPLE


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Health

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of IT Managed Services

Reference number: EI01

II.1.2) Main CPV code

72222300

 

II.1.3) Type of contract

Services

II.1.4) Short description

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:

Lot 1: IT Managed Services;

Lot 2: On-Site Helpdesk Personnel.

Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the Cloud.

II.1.5) Estimated total value

Value excluding VAT: 1 400 000.00 EUR

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

IT Managed Services

II.2.2) Additional CPV code(s)

48800000

50312600

72267100

72500000

72510000

72540000

72590000

72600000

72610000

72710000

II.2.3) Place of performance

NUTS code:

IE

Main site or place of performance:

IRELAND.

II.2.4) Description of the procurement

The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer:

— National Data Centre,

— Office 365,

— intranet,

— software support,

— citrix,

— system administration,

— network support,

— security services,

— data backups,

— support and maintenance services,

— service management.

In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:

— data centre upgrade,

— hardware upgrade,

— backup system replacement,

— migration to cloud review.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 900 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

On-Site Helpdesk Personnel

II.2.2) Additional CPV code(s)

72500000

72510000

72590000

72600000

72610000

II.2.3) Place of performance

NUTS code:

IE

Main site or place of performance:

Dublin, IRELAND.

II.2.4) Description of the procurement

Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users. The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 500 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 06/12/2019

Local time: 17:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 06/12/2019

Local time: 17:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

Noreen Dempsey

Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road

Dublin 11

IE

E-mail: ndempsey@enableireland.ie

VI.5) Date of dispatch of this notice

01/11/2019

Current Notes