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Notice Summary

Title:
UK-Cardiff: ALL WALES – SERVICE USER FEEDBACK TERMINALS.
Document Ref:
GB003M96280
Document Type:
Contract Notice - Open Procedure
Published By:
NHS Wales Shared Services Partnership
Date Published:
15 October 2019
Deadline Date:
01 November 2019
Document Source:
Framework/DPS:
Yes
Alert Profile:
Labels:

Notice Abstract

The Minister for Health & Social Services has requested an understanding of ‘what good looks’ like for patients accessing an Emergency Department and the creation of a National Emergency Department Quality & Delivery Framework (EDQDF) for NHS Wales. This includes work – predominantly clinically led by front line staff – to agree care standards, a uniform approach to measuring activity and a nationally agreed model of care to enable optimization of clinical outcomes and patient and staff experience. The EDQDF has three phases, as follows: • Phase 1: Developing an understanding of where we are now and identifying what good looks like • Phase 2: Working with individual Emergency Departments to implement the Quality and Delivery Framework • Phase 3: “Go live” within an Emergency Department and sharing insight and experience for wider adoption in NHS Wales The outcomes of the EDQDF are aligned with the Healthier Wales’ Quadruple Aim: • Improved clinical outcomes within ED • Improved patient experience and quality of care within ED • Enhanced engagement of ED workforce • Increased value for money achieved from ED funding through innovation, improvement, adoption of good practice and eliminating waste The EDQDF Programme is now at Phase 2 and to support improved reporting of patient experience it is seeking a national, uniform, simple, engaging & quick patient experience feedback solution, providing real time data analytics enabling immediate management action for each Welsh Emergency Department. Due to the above, the NHS Wales Shared Services Partnership in collaboration with the National Collaborative Commissioning Unit, are seeking to source Service User Feedback Terminals for the collection of feedback from patients and all visitors for all 13 Emergency Department sites across Wales. The solution would involve Touch Screen terminals and a Cloud-based Software as a Service data analytics reporting portal. To this end, NHS Wales will be conducting a competitive competition with the intention to award a contract on the 25th of November with the desire to ensure a number of the terminals will be in situ by the 1st December 2019. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=96280

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

NHS Wales Shared Services Partnership
4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw,
Cardiff CF15 7QZ UK
Peter Tune +44 1443848585
http://www.procurement.wales.nhs.ukhttps://etenderwales.bravosolution.co.uk/web/login.shtmlhttps://etenderwales.bravosolution.co.uk/web/login.shtml

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

ALL WALES – SERVICE USER FEEDBACK TERMINALS.

2.2

Description of the goods or services required

The Minister for Health & Social Services has requested an understanding of ‘what good looks’ like for patients accessing an Emergency Department and the creation of a National Emergency Department Quality & Delivery Framework (EDQDF) for NHS Wales.

This includes work – predominantly clinically led by front line staff – to agree care standards, a uniform approach to measuring activity and a nationally agreed model of care to enable optimization of clinical outcomes and patient and staff experience.

The EDQDF has three phases, as follows:

• Phase 1: Developing an understanding of where we are now and identifying what good looks like

• Phase 2: Working with individual Emergency Departments to implement the Quality and Delivery Framework

• Phase 3: “Go live” within an Emergency Department and sharing insight and experience for wider adoption in NHS Wales

The outcomes of the EDQDF are aligned with the Healthier Wales’ Quadruple Aim:

• Improved clinical outcomes within ED

• Improved patient experience and quality of care within ED

• Enhanced engagement of ED workforce

• Increased value for money achieved from ED funding through innovation, improvement, adoption of good practice and eliminating waste

The EDQDF Programme is now at Phase 2 and to support improved reporting of patient experience it is seeking a national, uniform, simple, engaging & quick patient experience feedback solution, providing real time data analytics enabling immediate management action for each Welsh Emergency Department.

Due to the above, the NHS Wales Shared Services Partnership in collaboration with the National Collaborative Commissioning Unit, are seeking to source Service User Feedback Terminals for the collection of feedback from patients and all visitors for all 13 Emergency Department sites across Wales. The solution would involve Touch Screen terminals and a Cloud-based Software as a Service data analytics reporting portal.

To this end, NHS Wales will be conducting a competitive competition with the intention to award a contract on the 25th of November with the desire to ensure a number of the terminals will be in situ by the 1st December 2019.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=96280

2.3

Notice Coding and Classification

33195000 Patient-monitoring system
48814200 Patient-administration system
48814400 Clinical information system
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

Please refer to the tender documents

3 Conditions for Participation

3.1

Minimum standards and qualification required

Please review the tender documents

4 Administrative Information

4.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

REF AW.029

4.3

Time Limits

Time-limit for receipt of completed tenders     01-11-2019  Time  12:00Estimated award date 25-11-2019

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN  CY 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

The Minister for Health & Social Services has requested an

understanding of ‘what good looks’ like for patients accessing an Emergency Department and the creation of a National Emergency Department Quality & Delivery Framework (EDQDF) for NHS Wales.

This includes work – predominantly clinically led by front line

staff – to agree care standards, a uniform approach to measuring activity and a nationally agreed model of care to enable optimization of clinical outcomes and patient and staff experience.

The EDQDF

has three phases, as follows:

· Phase 1: Developing an understanding of where we are now and identifying what good looks like

· Phase 2: Working with individual Emergency Departments to implement the Quality and Delivery

Framework

· Phase 3: “Go live” within an Emergency Department and sharing insight and experience for wider

adoption in NHS Wales.

The outcomes of the EDQDF are aligned with the Healthier Wales’ Quadruple Aim:

· Improved clinical outcomes within the ED.

· Improved patient experience and quality of care within ED.

· Enhanced engagement of ED workforce.

· Increased value for money achieved from ED funding through innovation, improvement, adoption of good practice and eliminating waste.

The EDQDF Programme is now at Phase 2 and to support improved reporting of patient experience it is seeking a national, uniform, simple, engaging & quick patient experience feedback solution, providing real-time data analytics enabling immediate management action for each Welsh Emergency Department.

Due to the above, the NHS Wales Shared Services Partnership in collaboration with the National Collaborative Commissioning Unit, are seeking to source Service User Feedback Terminals for the collection of feedback from patients and all visitors for all 13 Emergency Department sites across Wales. The solution would involve Touch Screen terminals and a Cloud-based Software as a Service data analytics reporting portal.

To this end, NHS Wales will be conducting a competitive competition with the intention to award a contract on the 25th of November with the desire to ensure a number of the terminals will be in situ by the 1st December 2019.

(WA Ref:96280)

5.2

Additional Documentation

5.3

Publication date of this notice

 15-10-2019

Current Notes