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Notice Summary

United Kingdom-Birmingham: Procurement of a HR, Payroll and Learning Management solution
Document Ref:
Document Type:
Contract Notice - Restricted Procedure
Published By:
Midland Heart Ltd
Date Published:
10 October 2019
Deadline Date:
13 November 2019
Document Source:
Alert Profile:
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Reviewed By
Our Specialist Team

Notice Abstract

Midland Heart is seeking a single provider who can deliver a human resources, payroll, and learning solution. The contract is expected to be an initial 3 year period with an option to extend up to a maximum contract duration of 10 years.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Midland Heart Ltd


20 Bath Row


B15 1LZ


Contact person: Rachael James

Telephone: +44 3456020540



Internet address(es)

Main address:

Address of the buyer profile:

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent electronically to:

Tenders or requests to participate must be sent to the abovementioned address

Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Procurement of a HR, Payroll and Learning Management solution

Reference number: MHL 0005

II.1.2) Main CPV code



II.1.3) Type of contract


II.1.4) Short description

Midland Heart is seeking a single provider who can deliver a human resources, payroll, and learning solution. The contract is expected to be an initial 3 year period with an option to extend up to a maximum contract duration of 10 years.

II.1.5) Estimated total value

Value excluding VAT: 3 500 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)







II.2.3) Place of performance

NUTS code:


Main site or place of performance:

II.2.4) Description of the procurement

In April we launched a new corporate plan for 2019-2024, including a core element of which is our people strategy — people focused. To underpin the delivery of this strategy, we are seeking a solution for HR, payroll and learning management. A key aim of our new corporate plan is to become an employer of choice across our geography; using our employer brand to attract, recruit, develop and grow talent. Over the next five years, we plan to make record investments in the services we offer our customers, our properties and our people. Our digital transformation is already underway with the launch of new customer apps and investment in big data solutions. We want to ensure we have the right solutions in place to support our people strategy, delivering an adaptable solution which provides a greater degree of self service, enables a changing business environment, supports a changing reward and benefits portfolio and with the capacity to underpin smart working. We want to empower our people and managers to have greater control with increased self-service and reporting, supported by streamlined and automated transactional processes. We require powerful and intuitive mobile functionality to promote modern and smart ways of working. The project aims to:

— deliver easy to use, self-serve tools that support day-to-day needs and empower employees to deliver results; but which also enable our leaders and managers to manage their people and teams,

— create a single view of our colleague information that is updated automatically on a regular basis, making sure that our data is accurate and easy to manage,

— make it quicker, easier and safer to transfer information between different systems, to maintain accuracy and also save money,

— improve our reporting, including accuracy and availability, to support our resource planning, budgeting and compliance,

— adopt new, modern ways of working to solve problems rather than adapting existing processes if they are not fit for purpose,

— make sure our systems and processes are fully accessible and we can use them whenever and wherever you need them,

— provide tailored learning opportunities to support individual development needs, which are linked to our reward and recognition programmes,

— make sure colleagues are paid accurately and on time,

— develop partnerships that deliver, collaborating with organisations who understand our vision and can support our on-going development.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 3 500 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120

This contract is subject to renewal: Yes

Description of renewals:

Initial contract will be for 3 years/36 months with an option to extend up to 10 years in total (120 months).

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 5

Objective criteria for choosing the limited number of candidates:

Suppliers will be shortlisted based on there quality score achieved in the selection stage and invited to tender. The tender document includes full details of how suppliers will be shortlisted during the tender process.

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

Initial contract will be for 3 years/36 months with an option to extend up to 10 years in total (120 months).

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

List and brief description of selection criteria:

As described in the procurement documents.

Minimum level(s) of standards required:

Our minimum technical requirements for this solution are as follows:

— cloud SaaS based solution hosted in the EU with disaster recovery in solution,

— open architecture with restful SOAP API’s,

— mobile first,

— active directory federation services (ADFS) and single sign on (SSO) support, ISO27001 security standard compliant,

— conform to standards such as ITIL for change management,

— clear transparent and flexible licensing model covering increases and decreases of licenses,

— clear product roadmap confirming your solution as a core product for your business over the medium to long term and or minimum functional requirements are,

— central embedded document storage (without the need for offline storage locations),

— support both classroom (physical) and digital learning,

— support role based access as standard and where data and screens are restricted based on role,

— support drill down reporting (to see underlying source data) as standard,

— support simple work pattern capture for our colleagues who work fixed hours over a set period of time (e.g. a 9-day fortnight) and support rostering of shifts,

— support self-serve for employees and managers,

— manage mileage and expense claims through payroll. Further detail in the SQQ document.

III.2) Conditions related to the contract

III.2.3) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Restricted procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 13/11/2019

Local time: 16:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 09/12/2019

IV.2.4) Languages in which tenders or requests to participate may be submitted


IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Tender must be valid until: 31/05/2020

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

Estimated timing for further notices to be published:


VI.4) Procedures for review

VI.4.1) Review body

Cabinet Office

70 Whitehall




Telephone: +44 3450103503


VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

VI.4.4) Service from which information about the review procedure may be obtained

Cabinet Office

70 Whitehall




VI.5) Date of dispatch of this notice


Current Notes