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Notice Summary

UK-London: Service Desk Management System
GB003ZM308949
Nacro
16 September 2019
27 September 2019
Contract Notice - Other
No

Notice Abstract

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service. Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket. Industry •Database systems - 48610000

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Nacro

N/A

London


UK

N/A

N/A

procurement@nacro.org.uk

N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Service Desk Management System

2.2

Description of the goods or services required

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service.

Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket.

Industry

•Database systems - 48610000

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Location of contract North East, North West, Yorkshire and The Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract £36k

Contract start date 04 November 2019

Contract end date 03 November 2022

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

n/a

4.3

Time Limits

   27-09-2019  Time 12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6?p=@FQxUlRRPT0=NjJNT08=U

Closing date 27 September 2019

(MT Ref:308949)

5.2

Additional Documentation

5.3

Publication date of this notice

 16-09-2019