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Notice Summary

United Kingdom-Treharris: Web Development, Design and Support Services
420967-2019
Dwr Cymru
06 September 2019
04 October 2019
Contract Notice - Negotiated procedure
No

Notice Abstract

DCC has an ambitious plan to transform the way in which customers interact with DCC which will deliver a substantial reduction in operating costs.Focusing on key themes such as digitalisation, automation, web service, insight and vulnerability supported by a drive to enhance employee skills and engagement, DCC has a clear vision and an understanding of capabilities needed to support and deliver the change.DCC is looking to:— develop a digital platform across all processes, allowing customers to manage their accounts directly,— reduce human error and inefficient processes through automation and robotic technologies,— increase the use of data to develop timely insight that can be integrated with DCC's core systems,— improve quality of customer data DCC holds in the core systems,— maintain ongoing support for low income and vulnerable customers.

Notice Details

Contract notice – utilities

Directive 2014/25/EU - Utility Directive

Directive 2014/25/EU

Section I: Contracting Change entity

I.1) Name and addresses

Dwr Cymru

Pentwyn Road, Nelson

Treharris

CF46 6LY

UK

Contact person: Viorica Swift

Telephone: +44 1234567890

E-mail: viorica.swift@dwrcymru.com

NUTS: UK

Internet address(es)

Main address: www.dwrcymru.com

Address of the buyer profile: https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html


Tenders or requests to participate must be sent to the abovementioned address


I.6) Main activity

Water

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Web Development, Design and Support Services

II.1.2) Main CPV code

72413000

 

II.1.3) Type of contract

Services

II.1.4) Short description

DCC has an ambitious plan to transform the way in which customers interact with DCC which will deliver a substantial reduction in operating costs.

Focusing on key themes such as digitalisation, automation, web service, insight and vulnerability supported by a drive to enhance employee skills and engagement, DCC has a clear vision and an understanding of capabilities needed to support and deliver the change.

DCC is looking to:

— develop a digital platform across all processes, allowing customers to manage their accounts directly,

— reduce human error and inefficient processes through automation and robotic technologies,

— increase the use of data to develop timely insight that can be integrated with DCC's core systems,

— improve quality of customer data DCC holds in the core systems,

— maintain ongoing support for low income and vulnerable customers.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

72212780

72212783

72250000

72400000

72420000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

DCC is seeking to award a contract up to 6 years with a single service provider for the provision of web development, design and support services.

The scope is as follows:

— the production release of new web developments to include support services, knowledge transfer and any appropriate deployment warranty period,

— DCC’s business and technical requirements for a new website design and development project,

— the provision of minor enhancements amendments,

— support of Sitecore in the Microsoft Azure Cloud,

— the transition from the current support arrangements.

DCC requires the service provider to have:

— Sitecore Partner status,

— ISO 27001 certification,

— sitecore web support experience in the Microsoft Azure Cloud,

— test/development sitecore environment for all levels of enhancements,

— developments operating to OWASP industry standards.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

Envisaged minimum number: 4

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: Yes

Description of options:

The initial contract term is 3 years with an option to extend up a maximum of 3 years at 1 yearly intervals.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please refer to the tender documents in Bravo.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.1.4) Objective rules and criteria for participation

Please refer to the tender documents in Bravo.

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 04/10/2019

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 22/10/2019

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

DWR CYMRU

Pentwyn Road, Nelson

Treharris

UK

VI.5) Date of dispatch of this notice

04/09/2019