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Notice Summary

UK-Birmingham: Senior Consultant on Consumer Policy
TED320M217214
Water Services Regulation Authority (Ofwat)
03 September 2019
17 September 2019
Contract Notice - Open Procedure
No

Notice Abstract

We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat.NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=217214.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address


Water Services Regulation Authority (Ofwat)

Procurement, Centre City Tower, 7 Hill Street,

Birmingham

B5 4UA

UK

Marek Hammond

+44 1216447000

marek.hammond@ofwat.gov.uk

+44 1216447559
http://www.ofwat.gov.uk/
www.mytenders.co.uk
www.mytenders.co.uk

1.2

Address from which documentation may be obtained


Water Services Regulation Authority (Ofwat)

Centre City Tower, 7 Hill Street,

Birmingham

B5 4UA

UK


+44 1216447500


+44 1216447559
http://www.ofwat.gov.uk/

1.3

Completed documents must be returned to:


Water Services Regulation Authority (Ofwat)

Centre City Tower, 7 Hill Street,

Birmingham

B5 4UA

UK


+44 1216447500


+44 1216447559
http://www.ofwat.gov.uk/

2 Contract Details

2.1

Title

Senior Consultant on Consumer Policy

2.2

Description of the goods or services required

We are seeking to bring in a senior level external consultant to develop a consumer approach and strategy for Ofwat.

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=217214.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Notice Coding and Classification

144 Business Development
149 other Management Consultancy
1800 London

2.4

Total quantity or scope of tender

The consultant will support the development of an approach and strategy for Ofwat aimed at:

- Improving the support provided to vulnerable customers in the water sector;

- Improving complaints handling in the water sector and the use of intelligence to drive improvements in customer service; and

- Achieving greater coherence across the consumer landscape in water, telecom, financial service and energy, ensuring that these services are customer-centric and that vulnerable customers are protected across all these sectors.

The strategy will be presented to senior Ofwat colleagues at the conclusion of the project, and will:

- Form the basis of our response to the Public Accounts Committee (PAC) by December;

- Shape the work programme and approach of the new Ofwat customer team that will mobilise from January 2020; and

- Help shape ongoing engagement with other stakeholders, including:

-other regulators through the UK Regulators Network (UKRN) work programme;

-other regulators working on the PAC response;

-Ofgem on a bilateral basis; and

-the Consumer Council for Water (CCW) and other consumer groups.

3 Conditions for Participation

3.1

Minimum standards and qualification required

The Contracting Authority intends to use an eTendering system in this procurement exercise. All suppliers who wish to participate in this opportunity must read the ITT/Specification document and submit a tender by the closing time and date. Tenders not submitted via the myTenders Portal may not be considered.

Any contracts awarded will be on the basis of the most economically advantageous tender.

The Contracting Authority does not bind itself to accept any tender and reserves the right to accept any part of the tender unless the tenderer expressly stipulates to the contrary. The Freedom of Information Act 2000 imposes a statutory obligation on public bodies to make information they are holding available on request. Potential tenderers should be aware of the Authority's obligations under the Act, whereby information provided by bidders in response to this advertisement may be requested by a third party.

The Contracting Authority expressly reserves the right (i) to require further information or clarification from an applicant before considering its response; (ii) to cancel this procurement at any stage; and (iii) not to award any contract as a result of the procurement process commenced by publication of this notice.

Under no circumstances will Ofwat or any of their advisers, be liable for any costs or expenses borne by any supplier or any of its advisers in responding to this notice or at any stage in the process.

Interested suppliers must register their company with mytenders portal (website address: http://www.mytenders.org/). In order to tender for this requirement; suppliers are required to obtain a copy of the Invitation to tender/Specification document; which is available to download from the mytenders portal. If you require further assistance with the mytenders portal, please contact the mytenders help desk on 08445610670.

Tenders received by the closing date and time will be evaluated/assessed on the basis of the criteria as set out in the ITT/Specification.

Please note: tender submissions must be uploaded into the mytenders system by the closing time and date.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The postbox closes precisely at the time stated.

4 Administrative Information

4.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

PROC.01.0640

4.3

Time Limits

Time-limit for receipt of completed tenders
    17-09-2019  Time  12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx

5 Other Information

5.1

Additional Information

(MT Ref:217214)

5.2

Additional Documentation

ITT Consumer Consultant on Consumers
PROC.01.0640 Appendix A Consultancy Services Terms and Conditions
PROC.01.0640 Appendix E Information Security Policy for suppliers - Medium risk

5.3

Publication date of this notice

 03-09-2019