II.2.3) Place of performance
II.2.4) Description of the procurement
nplaw is seeking to replace its current case management system. nplaw currently works for public sector clients but is expanding its client base, diversifying the markets in which it seeks to operate and may in the future transfer the business to an Alternative business structure (ABS) and requires a case management system that can handle both of these work streams, and as such the system chosen will need to be able to record time worked on cases and produce billing reports.
nplaw requires the following features of its legal case management system:
(a) a client portal;
(b) a mobile application for staff working in court or meeting clients;
(c) accounts package — the solution must have a fully integrated accounts package;
(d) a fully integrated case management system;
(e) full integrated workflow with alerts such as SMS and email;
(f) fully integrated COLP and COFA compliance including training records;
(g) the solution must be able to integrate secure email into the outlook package such as CJSM system/service provided and managed by the Ministry of Justice.
In order to express an interest in the tender and access the procurement documents please see Norfolk County Council's Procurement system at https://in-tendhost.co.uk/norfolkcc
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II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT: 705 000.00 GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 192
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
II.2.11) Information about options
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds:
II.2.14) Additional information
The contract is being let on the basis of 10 years + 6 years in increments. The estimated total value of the contract includes all transition and implementation work and the entire potential 16 year term of the contract.