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Notice Summary

Title:
Ireland-Dublin: Maintenance and Support of Avaya Aura Suite of Communications Products
Document Ref:
382723-2019
Document Type:
Contract Notice - Open Procedure
Published By:
Department of Employment Affairs and Social Protection
Date Published:
13 August 2019
Deadline Date:
20 September 2019
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura Contact Centre.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Department of Employment Affairs and Social Protection

N/A

Kilmainham East

Dublin

IE

IE

Contact person: Dermot Kelly

Telephone: +353 14164105

E-mail: dermot.kelly@welfare.ie

NUTS: IE

Internet address(es)

Main address: http://www.welfare.ie

Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=151958&B=ETENDERS_SIMPLE


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

Social protection

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

The supply of Maintenance and Support of Avaya Aura Suite of Communications Products including Avaya Aura Contact Centre

II.1.2) Main CPV code

32545000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The supply of maintenance and support of Avaya Aura suite of communications products including Avaya Aura Contact Centre.

II.1.5) Estimated total value

Value excluding VAT: 850 000.00 EUR

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

32544000

50334110

64210000

64215000

II.2.3) Place of performance

NUTS code:

IE

Main site or place of performance:

Dublin.

II.2.4) Description of the procurement

The supply of maintenance and support of Avaya Aura Suite of communications products including Avaya Aura Contact Centre.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 500 000.00 EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

The department reserves the right to extend the term on the same terms and conditions for a period or periods of up to one (1) year, with a maximum of two (2) such extensions. The term will not exceed five (5) years in aggregate.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Tenderers must understand that the estimated value is an estimate based on current and future expected usage.

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 20/09/2019

Local time: 17:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 20/09/2019

Local time: 17:00

Place:

Online tender box.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

High Court

Four Courts, Inns Quay

Dublin 7

IE

Telephone: +353 18886000

VI.5) Date of dispatch of this notice

08/08/2019

Current Notes