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Notice Summary

Title:
United Kingdom-Swansea: Cisco Unified Contact Centre Express and Teams Integration
Document Ref:
327141-2019
Document Type:
Contract Notice - Open Procedure
Published By:
City and County of Swansea
Date Published:
12 July 2019
Deadline Date:
09 August 2019
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

City and County of Swansea

Civic Centre

Swansea

SA1 3SN

UK

E-mail: procurement@swansea.gov.uk

NUTS: UKL18

Internet address(es)

Main address: http://www.swansea.gov.uk

Address of the buyer profile: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://etenderwales.bravosolution.co.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://etenderwales.bravosolution.co.uk


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Cisco Unified Contact Centre Express and Teams Integration

Reference number: CCS/19/247

II.1.2) Main CPV code

45314000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.

The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.

It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

45314100

45314120

45314000

72000000

72250000

II.2.3) Place of performance

NUTS code:

UKL18

Main site or place of performance:

Civic Centre, Oystermouth Road, SA1 3SN.

II.2.4) Description of the procurement

Swansea Council wishes to extend the CUCM platform to provide telephony service to a pilot group of around 50 users. It is intended that a pilot service that will support up to 250 concurrent calls will be based on a cloud-connector integrating with Office 365 Teams and the on-premise CUCM platform.

The success criteria for the pilot is that staff working from any internet connected location using a council device will be able to make and receive voice calls from Teams, over the CUCM platform, using only the teams client and a compatible USB headset.

It is expected that a supplier will provide the costs of licensing a cloud connector and implement the software.

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality / Weighting: 40

Price / Weighting:  60

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

24 month extension option.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 09/08/2019

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

CY

IV.2.7) Conditions for opening of tenders

Date: 12/08/2019

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

Note: The Authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=93767

(WA Ref:93767)

The buyer considers that this contract is suitable for consortia.

VI.4) Procedures for review

VI.4.1) Review body

City and County of Swansea

Civic Centre

Swansea

SA1 3SN

UK

Telephone: +44 1792636000

Internet address(es)

URL: http://www.swansea.gov.uk

VI.5) Date of dispatch of this notice

08/07/2019

Current Notes