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  • Notice Summary
    United Kingdom-Birchwood: Electronic Payments and Associated Services
    294330-2019
    Procurement for Housing
    25 June 2019
    24 July 2019
    Contract Notice - Open Procedure
  • Notice Abstract

    The purpose of this Framework Agreement is to provide electronic payment services and debt management solutions for PfH Members.The framework will enable PfH Members to offer their customers a range of payment options in relation to rent, council tax, penalty charges, sundry debts and other sundries and associated payments. Payment networks will be located at convenient payment access points nationwide. The solutions will subsequently transfer these funds to the PfH Member efficiently and securely. In addition, the framework will offer PfH Members a technology solution to enable them to better manage their debt, based on intelligent analytics and profiling.

  • Notice Details

    Contract notice

    Directive 2014/24/EU - Public Sector Directive

    Directive 2014/24/EU

    Section I: Contracting Change entity

    I.1) Name and addresses

    Procurement for Housing

    2 Olympic Way, Woolston Grange Avenue

    Birchwood, Warrington

    WA2 0YL

    UK

    Telephone: +44 8458645100

    E-mail: mhough@pfh.co.uk

    Fax: +44 8458645115

    NUTS: UK

    Internet address(es)

    Main address: http://www.procurementforhousing.co.uk

    Address of the buyer profile: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA26067

    I.2) Joint procurement

    The contract is awarded by a central purchasing body

    I.3) Communication

    The procurement documents are available for unrestricted and full direct access, free of charge at:

    www.mytenders.co.uk


    Additional information can be obtained from the abovementioned address


    Tenders or requests to participate must be sent electronically to:

    www.mytenders.co.uk


    I.4) Type of the contracting authority

    Body governed by public law

    I.5) Main activity

    General public services

    Section II: Object

    II.1) Scope of the procurement

    II.1.1) Title

    Electronic Payments and Associated Services

    II.1.2) Main CPV code

    66170000

     

    II.1.3) Type of contract

    Services

    II.1.4) Short description

    The purpose of this Framework Agreement is to provide electronic payment services and debt management solutions for PfH Members.The framework will enable PfH Members to offer their customers a range of payment options in relation to rent, council tax, penalty charges, sundry debts and other sundries and associated payments. Payment networks will be located at convenient payment access points nationwide. The solutions will subsequently transfer these funds to the PfH Member efficiently and securely. In addition, the framework will offer PfH Members a technology solution to enable them to better manage their debt, based on intelligent analytics and profiling.

    II.1.5) Estimated total value

    Value excluding VAT: 60 000 000.00 GBP

    II.1.6) Information about lots

    This contract is divided into lots: Yes

    Tenders may be submitted for all lots

    II.2) Description

    Lot No: 1

    II.2.1) Title

    Multiple Network Managed Services

    II.2.2) Additional CPV code(s)

    66172000

    66151000

    66150000

    79211200

    64216110

    30237131

    30160000

    30162000

    30199200

    22455000

    30197645

    79340000

    48100000

    48217000

    II.2.3) Place of performance

    NUTS code:

    UK

    II.2.4) Description of the procurement

    The Multiple Network Managed Service Organisations (suppliers) are expected to capture and consolidate payments from clients/tenants through its supply chain of multiple established payment network providers and other payment solution providers, subsequently transferring consolidated funds and reconciled management information by electronic means to the PfH Member. In addition, it is a requirement that the organisations (suppliers) can supply and facilitate the provision of plastic electronic payment cards incorporating a magnetic stripe/barcode, and paper letters/bills with a printed barcode for and on behalf of PfH Members to their clients/tenants. It is PfH's intention to award a place on Lot 1 to three suppliers. Successful organisations must be able to demonstrate applicable market expertise, a proven track record of delivering similar type contracts and a robust procedure for the security and transfer of data.

    II.2.5) Award criteria

    Criteria below:

    Quality criterion: Quality / Weighting: 60

    Price / Weighting:  40

    II.2.6) Estimated value

    Value excluding VAT: 40 000 000.00 GBP

    II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

    Duration in months: 48

    This contract is subject to renewal: No

    II.2.9) Information about the limits on the number of candidates to be invited

    II.2.10) Information about variants

    Variants will be accepted: No

    II.2.11) Information about options

    Options: No

    II.2.13) Information about European Union funds

    The procurement is related to a project and/or programme financed by European Union funds: No

    Lot No: 2

    II.2.1) Title

    Single Network Managed Services

    II.2.2) Additional CPV code(s)

    66172000

    66151000

    66150000

    79211200

    64216110

    30237131

    30160000

    30162000

    30199200

    22455000

    30197645

    79340000

    48100000

    48217000

    II.2.3) Place of performance

    NUTS code:

    UK

    II.2.4) Description of the procurement

    By definition, the Single Network Solution Organisation (supplier) is expected to consolidate payments from clients/tenants and reconcile management information from only one network solution (e.g. either Post Office, PayPoint or similar network provider) from which the payments were made, subsequently transferring consolidated funds and reconciled management information to the PfH member.It is PfH's intention to award a place on Lot 2 to 3 suppliers. Successful organisations must be able to demonstrate applicable market expertise, a proven track record of delivering similar type contracts and a robust procedure for the security and transfer of data.

    II.2.5) Award criteria

    Criteria below:

    Quality criterion: Quality / Weighting: 60

    Price / Weighting:  40

    II.2.6) Estimated value

    Value excluding VAT: 10 000 000.00 GBP

    II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

    Duration in months: 48

    This contract is subject to renewal: No

    II.2.9) Information about the limits on the number of candidates to be invited

    II.2.10) Information about variants

    Variants will be accepted: No

    II.2.11) Information about options

    Options: No

    II.2.13) Information about European Union funds

    The procurement is related to a project and/or programme financed by European Union funds: No

    Lot No: 3

    II.2.1) Title

    Debt Strategy Services

    II.2.2) Additional CPV code(s)

    48100000

    48482000

    48217000

    48460000

    66171000

    II.2.3) Place of performance

    NUTS code:

    UK

    II.2.4) Description of the procurement

    Lot 3 will enable PfH Members to access software and services in order to support their debt management strategies, improve the collection rate of payments and promote efficiency within the debt recovery departments of PfH Members. The solution will entail stakeholder engagement, the provision of a technological solution to better manage the approach to debt collection and associated advice and support services. It is PfH's intention to award a place on Lot 3 to three suppliers. Successful organisations must be able to demonstrate applicable market expertise, a proven track record of delivering similar type contracts and the ability to supply a solution that will afford positive and tangible outcomes for PfH Members, in the proactive management of their debt collection processes.

    II.2.5) Award criteria

    Criteria below:

    Quality criterion: Quality / Weighting: 60

    Price / Weighting:  40

    II.2.6) Estimated value

    Value excluding VAT: 10 000 000.00 GBP

    II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

    Duration in months: 48

    This contract is subject to renewal: No

    II.2.9) Information about the limits on the number of candidates to be invited

    II.2.10) Information about variants

    Variants will be accepted: No

    II.2.11) Information about options

    Options: No

    II.2.13) Information about European Union funds

    The procurement is related to a project and/or programme financed by European Union funds: No

    Section III: Legal, economic, financial and technical information

    III.1) Conditions for participation

    III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

    List and brief description of conditions:

    As set out in the procurement documentation.

    III.1.2) Economic and financial standing

    Selection criteria as stated in the procurement documents


    III.1.3) Technical and professional ability

    Selection criteria as stated in the procurement documents


    III.2) Conditions related to the contract

    Section IV: Procedure

    IV.1) Description

    IV.1.1) Type of procedure

    Open procedure

    IV.1.3) Information about a framework agreement or a dynamic purchasing system

    The procurement involves the establishment of a framework agreement with several operators.

    Envisaged maximum number of participants to the framework agreement: 9

    IV.1.8) Information about Government Procurement Agreement (GPA)

    The procurement is covered by the Government Procurement Agreement: Yes

    IV.2) Administrative information

    IV.2.2) Time limit for receipt of tenders or requests to participate

    Date: 24/07/2019

    Local time: 12:00

    IV.2.4) Languages in which tenders or requests to participate may be submitted

    EN

    IV.2.6) Minimum time frame during which the tenderer must maintain the tender

    Duration in months: 6 (from the date stated for receipt of tender)

    IV.2.7) Conditions for opening of tenders

    Date: 24/07/2019

    Local time: 12:00

    Section VI: Complementary information

    VI.1) Information about recurrence

    This is a recurrent procurement: No

    VI.2) Information about electronic workflows

    Electronic ordering will be used

    Electronic invoicing will be accepted

    Electronic payment will be used

    VI.3) Additional information

    This framework may be used by any contracting authority listed in or referred to in the OJEU Notice. This includes:

    — all current members of PfH at the time of the OJEU notice for this procurement any registered provider of social housing (or Welsh registered social landlord, or Scottish registered social registered social landlord) that becomes a member of PfH during the period of the Framework Agreement,

    — any public authority (as defined in the Freedom of Information Act 2000 for public authorities in England, Wales, Northern Ireland and UK-wide public authorities based in Scotland, or as defined in the Freedom of Information (Scotland) Act 2002 for Scottish public authorities) that becomes a member of PfH at any time during the period of the Framework Agreement,

    — any local authority (as defined in the Local Government Act 1972 for public authorities in England and Wales or as defined in the Local Government (Scotland) Act 1973 for Scottish local authorities or as defined in the Local Government Act (Northern Ireland) 1972 for local authorities in Northern Ireland) that becomes a member of PfH at any time during the period of the Framework Agreement,

    — any housing Arm's Length Management Organisation (ALMO) that becomes a member of PfH during the period of the Framework Agreement,

    — any wholly owned subsidiaries of any of the above organisations and any other contracting authority listed on the following page of the PfH website — http://procurementforhousing.co.uk/permissible-users/ at the time of the OJEU notice for this procurement.

    Note: To register your interest in this notice and obtain any additional information, please visit the my Tenders website at https://www.mytenders.co.uk

    Note: To register your interest in this notice and obtain any additional information please visit the my Tenders website at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=213001

    The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx

    Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

    Note: To register your interest in this notice and obtain any additional information please visit the my Tenders website at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=213887

    The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx

    Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

    Note: To register your interest in this notice and obtain any additional information please visit the my tenders website at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=214893

    The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx

    Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic responsewell in advance of the closing time to avoid any last minute problems.

    Note: To register your interest in this notice and obtain any additional information please visit the my Tenders website at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=216412

    The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx

    Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

    (MT Ref:216412)

    VI.4) Procedures for review

    VI.4.1) Review body

    Procurement for Housing

    2 Olympic Way, Woolston Grange Avenue

    Birchwood, Warrington

    WA2 0YL

    UK

    Telephone: +44 8458645100

    Fax: +44 8458645115

    Internet address(es)

    URL: http://www.procurementforhousing.co.uk

    VI.5) Date of dispatch of this notice

    21/06/2019