Total quantity or scope of tender
1. Service Scope
The agreement covers the following service during the afternoon of Protected Learning Time Session (PT4L) in Neath Port Talbot on behalf of Swansea Bay University Health Board (SBUHB):
• Call handling
• Clinical triage and treatment service
The Health Board wishes to commission this service for the period 1st June 2019 to 31st May 2020, during the PT4L sessions for a 1 year contract with the option of extending up to a maximum of 3 years.
Cover will be provided for 20 GP Practices across 3 clusters in Neath Port Talbot for 6 sessions during the year.
The provider will ensure the provision of staff, clinical and non-clinical including sufficient administration staff and management support to ensure safe and effective cover arrangements in line with the anticipated demand.
The Health Board wishes to commission the provision of this service from appropriate premises in Neath Port Talbot. The use of the Yellow Suite in Neath Port Talbot Hospital is available should this be required.
The provider will work in liaison with the Health Board to demonstrate safe systems of working in a safe and secure environment.
2. Service Model
During these sessions the Provider will agree to provide the following service from 1pm to 6:30pm on each date that is allocated to the PT4L Scheme The main aims of the service are to :
• Receive and answer calls from patients registered in the relevant area.
• Supply an administrative service that includes taking demographic details from the patient and establishing reason for call.
• Using Adastra ACPPS to identify callers who may have an immediately life threatening condition quickly following contact and providing appropriate advice including facilitating transfer to the 999 Emergency Ambulance Service if required.
• Entering relevant information onto the Adastra clinical system and ensuring that sufficient detail is available to the triaging doctor to enable them to make a clinical assessment.
Clinical Triage & Face to Face
• Telephone consultation by an appropriate health professional of all patients.
• Face to Face appointments with an appropriate health professional for all patients identified as requiring a face to face appointment following telephone consultation.
• Prescription of medicine as clinically appropriate and indicated.
• Referral to other healthcare professionals as clinically appropriate and indicated.
• Home Visits as clinically appropriate and indicated.
• Liaise with and offer advice and support to other health care professionals as clinically appropriate and indicated.
• To provide the practice with which the patient is registered information about the patients consultation within 24 hours of consulting with the patient.
• All of the above to be carried out within required standards which includes:
o Answering calls within 60 seconds of the end of any welcome message
o Identification of immediately life threatening conditions and handover to ambulance service within 3 minutes of identification
• Provision of a Clinical Lead to oversee the Clinical Triage and Clinical Treatment elements of the service to ensure safe and effective cover arrangements during the period of the PT4L session.
• Evaluation of the service provided by GP’s as part of examining the following data sets against the established baseline as follows:
Date of PT4L session
Crude rate of contacts per 10,000 patients
Actual number of patient contacts.