II.2.3) Place of performance
Main site or place of performance:
Within the Borough of Melton.
II.2.4) Description of the procurement
This is an open tender for a cloud based customer engagement and self service platform.
The key objectives of this procurement are to:
— replace specified CRM functions,
— replace the current My Account functions,
— integrate whitespace waste management system,
— deliver an improved self-service experience for appropriate transactions for Melton residents,
— deliver a more user friendly solution for MBC staff that will enable them to perform their duties more effectively and efficiently,
— deliver wider benefits for MBC e.g. savings, improved efficiency, more time to focus support on those who may need it.
II.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
II.2.6) Estimated value
Value excluding VAT: 1 000 000.00 GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 60
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
II.2.11) Information about options
Description of options:
The initial term of 5 years may be further extended by a further period of 5 years.
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: