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Notice Summary

Title:
United Kingdom-Melton Mowbray: Melton Borough Council Tender for Customer Engagement and Self Service Platform
Document Ref:
172138-2019
Document Type:
Contract Notice - Open Procedure
Published By:
Welland Procurement
Date Published:
12 April 2019
Deadline Date:
17 May 2019
Document Source:
OJEU Tender
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public. The solution should provide a single, easily viewable personal record. It should fully integrate with back-office systems, minimising human intervention for transactional demands, to provide an exemplary customer service and a cost effective and efficient solution for MBC.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Welland Procurement

Welland Procurement Unit, c/o Melton Borough Council

Melton Mowbray

LE13 1GH

UK

Contact person: Mrs Clare Ellis

Telephone: +44 7876574944

E-mail: cellis@melton.gov.uk

NUTS: UKF22

Internet address(es)

Main address: http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx

Address of the buyer profile: http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.eastmidstenders.org


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.eastmidstenders.org


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Melton Borough Council Tender for Customer Engagement and Self Service Platform

Reference number: DN403305

II.1.2) Main CPV code

48445000

 

II.1.3) Type of contract

Supplies

II.1.4) Short description

We now wish to procure an IT solution that responds to our aspirations above and delivers a simple, straightforward and intuitive self-service facility for the public whilst at the same time providing officer access to the same, single, system to enable actions to be carried out on behalf of members of the public. The solution should provide a single, easily viewable personal record. It should fully integrate with back-office systems, minimising human intervention for transactional demands, to provide an exemplary customer service and a cost effective and efficient solution for MBC.

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.3) Place of performance

NUTS code:

UKF22

Main site or place of performance:

Within the Borough of Melton.

II.2.4) Description of the procurement

This is an open tender for a cloud based customer engagement and self service platform.

The key objectives of this procurement are to:

— replace specified CRM functions,

— replace the current My Account functions,

— integrate whitespace waste management system,

— deliver an improved self-service experience for appropriate transactions for Melton residents,

— deliver a more user friendly solution for MBC staff that will enable them to perform their duties more effectively and efficiently,

— deliver wider benefits for MBC e.g. savings, improved efficiency, more time to focus support on those who may need it.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 1 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: Yes

Description of options:

The initial term of 5 years may be further extended by a further period of 5 years.

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 17/05/2019

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 17/05/2019

Local time: 12:30

Place:

At the offices of Melton Borough Council.

Information about authorised persons and opening procedure:

In accordance with the Contract Procedure Rules of Melton Borough Council.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

Melton Borough Council

Melton Mowbray

UK

VI.5) Date of dispatch of this notice

09/04/2019

Current Notes