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Notice Summary

Title:
IE-Ireland: Multi-Channel Customer Contact Centre
Document Ref:
GB003ZM288578
Document Type:
Contract Notice - Other
Published By:
Fingal County Council
Date Published:
01 March 2019
Deadline Date:
22 March 2019
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

Fingal County Council seeks the supply, installation, configuration, testing and commissioning of a Multi-Channel Customer Contact Centre which provides: (i) seamless interoperability with the existing legacy on premise VoIP Telephony system; (ii) seamless interoperability with a Skype for Business platform which is configured in Hybrid Mode between Skype for Business Server 2015 and Skype for Business Online; (iii) seamless integration with Dynamics 365; (iv) capacity for integration with existing business applications.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

Fingal County Council
PO Box 174, Fingal County Hall Main Street, Swords
Ireland IE
Carmel Ward N/A
N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Multi-Channel Customer Contact Centre

2.2

Description of the goods or services required

Fingal County Council seeks the supply, installation, configuration, testing and commissioning of a Multi-Channel Customer Contact Centre which provides: (i) seamless interoperability with the existing legacy on premise VoIP Telephony system; (ii) seamless interoperability with a Skype for Business platform which is configured in Hybrid Mode between Skype for Business Server 2015 and Skype for Business Online; (iii) seamless integration with Dynamics 365; (iv) capacity for integration with existing business applications.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

FCC/180/18

4.3

Time Limits

   22-03-2019  Time 12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://irl.eu-supply.com/app/rfq/publicpurchase_frameset.asp?PID=143159&B=ETENDERS_SIMPLE&PS=1&PP=ctm/Supplier/PublicTenders

Response deadline (Irish time) 22-03-2019 at 12:00 hrs

(MT Ref:288578)

5.2

Additional Documentation

5.3

Publication date of this notice

 01-03-2019

Current Notes