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Notice Summary

Title:
UK-Stratford: Modern Communications
Document Ref:
GB003ZM282385
Document Type:
Contract Notice - Other
Published By:
London and Quadrant Housing Trust
Date Published:
28 December 2018
Deadline Date:
18 January 2019
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:

Notice Abstract

This Tender is for the provision of Modern Communication across Group properties and specifically for: • Enterprise capabilities for existing L&Q Unified Communications (based on the Microsoft Office 365 Platform) • Seamless integration with Microsoft Dynamics 365 Customer Engagement Platform to support contact centre operations • Provision of a modern Work Force Management solution for the Contact Centre • Provision of support services for both Work Force Management and Contact Centre Solutions over a period of three (3) years L&Q is seeking a single suitably qualified and experienced Service Provider to provide high quality Services supported by robust management and quality control processes. Tenderers will need to demonstrate that they have the requisite skills, infrastructure, resources and procedures already in place to perform the Contract to the standard required by the Group. Any successful tenderer shall be responsible as a minimum for delivering the requirements in Addendum, D and H and this Section D. L&Q require each Tenderer to provide details of how they shall meet the requirements in addition to answering several questions which shall, in combination, form the basis of the technical/quality evaluation. The requirements in Addendum D are classified as follows: The requirements in Addendum D are classified as follows: M Must have S Should have C Could have Tenderers may submit questions and requests for clarification or further information via the In-Tend Supplier portal.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

London and Quadrant Housing Trust
N/A
Stratford UK
Jide Iyaniwura N/A
N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Modern Communications

2.2

Description of the goods or services required

This Tender is for the provision of Modern Communication across Group properties and specifically for:

• Enterprise capabilities for existing L&Q Unified Communications (based on the Microsoft Office 365 Platform)

• Seamless integration with Microsoft Dynamics 365 Customer Engagement Platform to support contact centre operations

• Provision of a modern Work Force Management solution for the Contact Centre

• Provision of support services for both Work Force Management and Contact Centre Solutions over a period of three (3) years

L&Q is seeking a single suitably qualified and experienced Service Provider to provide high quality Services supported by robust management and quality control processes.

Tenderers will need to demonstrate that they have the requisite skills, infrastructure, resources and procedures already in place to perform the Contract to the standard required by the Group.

Any successful tenderer shall be responsible as a minimum for delivering the requirements in Addendum, D and H and this Section D. L&Q require each Tenderer to provide details of how they shall meet the requirements in addition to answering several questions which shall, in combination, form the basis of the technical/quality evaluation. The requirements in Addendum D are classified as follows:

The requirements in Addendum D are classified as follows:

M Must have

S Should have

C Could have

Tenderers may submit questions and requests for clarification or further information via the In-Tend Supplier portal.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Contract Start : 08 February 2019

Contract End : 07 February 2022

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

ICT00113

4.3

Time Limits

   18-01-2019  Time 11:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://in-tendhost.co.uk/lqgroup/aspx/ProjectManage/113

Date documents can be requested until : 18 Jan 2019 at 11:00 hrs

(MT Ref:282385)

5.2

Additional Documentation

5.3

Publication date of this notice

 28-12-2018

Current Notes