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Notice Summary

United Kingdom-Maidstone: Provision of Full Unified Communication Solution
Document Ref:
Document Type:
Contract Notice - Open Procedure
Published By:
Golding Homes
Date Published:
12 December 2018
Deadline Date:
24 December 2018
Document Source:
Alert Profile:

Notice Abstract

Golding Homes require contact centre upgrade and telephony system replacement.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

Golding Homes

St. Leonards Road, Allington,


ME16 0LS


Contact person: Procurement



Internet address(es)

Main address:

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

Additional information can be obtained from the abovementioned address

Tenders or requests to participate must be sent to the abovementioned address

I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Full Unified Communication Solution

II.1.2) Main CPV code



II.1.3) Type of contract


II.1.4) Short description

Golding Homes require contact centre upgrade and telephony system replacement.

II.1.5) Estimated total value

Value excluding VAT: 500 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)





II.2.3) Place of performance

NUTS code:


Main site or place of performance:

South East (ENGLAND).

II.2.4) Description of the procurement

Golding Homes are transforming the way that they work and deliver services. As part of this strategy, there is a critical requirement to upgrade our current Enghouse Contact Centre solution and enable key new features. Additionally, replace our current 5 year old Cisco UCS telephony system with a next generation cloud platform that can integrate with Office 365. This unified communication tender defines the combined delivery of these 2 solutions. Through this investment, Golding would become an agile business, enhance its business continuity capabilities and enrich both staff and customer experiences.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 500 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

The contract may be renewed post the initial 3-year term for 2 further 12 month extensions. These extensions are entirely subject to performance, approach to continual improvement and an ongoing demonstration that value for money is being achieved.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: Yes

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

Please refer to ITT documentation.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

III.2.1) Information about a particular profession

Participation is reserved to a particular profession: Yes

Indicate profession:

Reference to the relevant law, regulation or administrative provision:

Please refer to ITT documentation.

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure - Accelerated procedure


A strategic change in the business has led to an urgent requirement to move towards agile working solutions. The transition must take place prior to the new financial year to achieve required funding.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 224-512655

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 24/12/2018

Local time: 10:00

IV.2.4) Languages in which tenders or requests to participate may be submitted


IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 24/12/2018

Local time: 10:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.3) Additional information

The contracting authority considers that this contract may be suitable for economic operators that are Small or Medium Enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

For more information about this opportunity, please visit the Delta eSourcing portal at:

To respond to this opportunity, please click here:

GO Reference: GO-2018129-PRO-13700414.

VI.4) Procedures for review

VI.4.1) Review body

Golding Homes

Whatman House, St. Leonards Road


ME16 0LS


Telephone: +44 3007772600

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

The authority will incorporate a minimum 10 calendar days standstill period at the point information on the award of the Contract is communicated to tenderers via Delta E-Sourcing.

VI.4.4) Service from which information about the review procedure may be obtained

Golding Homes

Whatman House, St. Leonards Road


ME16 0LS


Telephone: +44 3007772600

VI.5) Date of dispatch of this notice


Current Notes