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Notice Summary

United Kingdom-Norwich: Telecommunications services -Network Services 2
541526-2018
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS
08 December 2018
31 January 2019
Contract Notice - Open Procedure
Yes

Notice Abstract

The framework is for the provision of telecommunications and network services and can be used by the whole of the UK public sector and their associated bodies and agencies, the voluntary sector, charities and/or other private organisations acting as managing agents or procuring on behalf of the public sector delivering services of a public nature. The following services will be made available under 13 lots: data access; local connectivity; traditional telephony; inbound telephony; IP telephony; mobile voice and data; paging and alerting; video conferencing; audio conferencing; unified communications; radio; security and surveillance; and contact centres. The scope includes: services which provide the main functionality of a lot; associated technology, equipment and solutions and optional goods and services that enhance, supplement or support the delivery of the services; and services delivered over the public internet, private networks, the PSN and/or the HSCN. See VI.3) and bid pack.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)

Rosebery Court, St Andrews Business Park

Norwich

NR7 0HS

UK

Telephone: +44 3450103503

E-mail: supplier@crowncommercial.gov.uk

NUTS: UK

Internet address(es)

Main address: https://www.gov.uk/ccs

Address of the buyer profile: https://crowncommercialservice.bravosolution.co.uk

I.2) Joint procurement

The contract is awarded by a central purchasing body

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://crowncommercialservice.bravosolution.co.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://crowncommercialservice.bravosolution.co.uk


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Ministry or any other national or federal authority, including their regional or local subdivisions

I.5) Main activity

Other: Public Procurement

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Network Services 2

Reference number: RM3808

II.1.2) Main CPV code

64200000

 

II.1.3) Type of contract

Services

II.1.4) Short description

The framework is for the provision of telecommunications and network services and can be used by the whole of the UK public sector and their associated bodies and agencies, the voluntary sector, charities and/or other private organisations acting as managing agents or procuring on behalf of the public sector delivering services of a public nature. The following services will be made available under 13 lots: data access; local connectivity; traditional telephony; inbound telephony; IP telephony; mobile voice and data; paging and alerting; video conferencing; audio conferencing; unified communications; radio; security and surveillance; and contact centres. The scope includes: services which provide the main functionality of a lot; associated technology, equipment and solutions and optional goods and services that enhance, supplement or support the delivery of the services; and services delivered over the public internet, private networks, the PSN and/or the HSCN. See VI.3) and bid pack.

II.1.5) Estimated total value

Value excluding VAT: 5 000 000 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

Maximum number of lots that may be awarded to one tenderer: 13

II.2) Description

Lot No: 1

II.2.1) Title

Data Access Services

II.2.2) Additional CPV code(s)

31000000

31700000

31710000

31712000

31712111

32000000

32200000

32260000

32270000

32322000

32400000

32410000

32412000

32412100

32412110

32413000

32413100

32415000

32416000

32418000

32420000

32421000

32425000

32426000

32427000

32428000

32430000

32500000

32530000

32531000

32570000

32571000

32572100

32572200

32572300

32573000

32580000

32581000

32581100

32581110

32581120

32581130

45000000

45214320

45300000

45310000

45314000

45314200

45314300

48000000

48200000

48210000

48214000

48216000

48219000

48219100

48219500

48800000

48820000

48821000

50000000

50300000

50310000

50312300

50312310

50312320

64000000

64200000

64210000

64214000

64214100

72000000

72200000

72224000

72225000

72253000

72253100

72300000

72310000

72315000

72315100

72315200

72400000

72410000

72411000

72700000

72720000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 1 Data Access Services, including Wide Area Networks (WAN) is for the provision of connectivity services enabling site-to-site or site-to-cloud interconnectivity.

The Primary Services are:

a) Wide area connectivity for the provision of a managed or unmanaged point-to-point data-only connection.

b) Wide area connectivity for the provision of a managed or unmanaged point-to-internet/cloud data-only connection

The scope of this Lot includes technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 1, including but not limited to:

a) design, survey, build, management, support and maintenance for Lot 1 services;

b) unmanaged dark connectivity;

c) terrestrial, fibre, wireless and satellite solutions;

d) data networking equipment;

e) software-defined networking (SD WAN);

F) individual or multiple data connectivity circuits;

g) connectivity to support voice services (e.g. PSTN and IP;)

h) network related security and access control solutions including but not limited to provision of security equipment;

i) domain name resolution services;

j) support for classes and/or qualities of service (COS/QOS) and flexible bandwidth option;and

k) closed user groups and virtual private networks;

l) Internet Service Providers (ISP) and Internet services & gateways, including;

i) internet access, transit and ISP peering solutions

ii) broadband routing and performance monitoring tools (including user self-test speed detection and reporting)

iii) home and teleworker service packages, including remote access solutions

vi) e-mail and website services as part of ISP service

v) co-location and hosting – but only as part of ISP service

vi) on-line storage as part of ISP service (i.e.; not SAN solutions or components)

The Ancillary Services for this Lot 1 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to ten (10) years (120 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Local Connectivity Services

II.2.2) Additional CPV code(s)

32000000

32200000

32260000

32270000

32322000

32400000

32410000

32411000

32412000

32412100

32412110

32412120

32413000

32413100

32415000

32416000

32416100

32418000

32420000

32421000

32423000

32424000

32425000

32426000

32427000

32428000

32570000

32571000

32572100

32572200

32572300

32573000

32580000

32581000

32581100

32581110

32581120

32581130

45000000

45214320

45300000

45310000

45314000

45314300

48000000

48200000

48210000

48214000

48216000

48219000

48219100

48219500

48800000

48820000

48821000

50000000

50300000

50310000

50312300

50312310

50312320

72000000

72200000

72224000

72225000

72253000

72253100

72300000

72310000

72315000

72315100

72315200

72700000

72710000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 2 Local Connectivity Services, is for the provision of single site connectivity services, including local area networks (LAN) enabling interconnectivity

The Primary Services are;

a) Local area network (LAN) connectivity services, constrained to a single site, multiple sites in the same locale, campus sites and metropolitan area sites enabling a user to consume a locally hosted service

b) Local connectivity services to connect an end user device to a local service.

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 2, including but not limited to;

a) design, survey, build, management, support and maintenance for Lot 2 Services;

b) wired and/or wireless solutions;

c) local area network (LAN) equipment and/or cabling and/or storage area network (SAN) equipment;

d) LAN power solution and managed equipment room;

e) local infrastructure audit and/or testing services (such as asset management tools);

f) environmental and local access control solution;

g) specialist security and/or operational management and/or monitoring solutions, including cloud based solutions; and

h) optimal equipment operation services (such as air conditioning, fire suppression and power consumption management).

The Ancillary Services for this Lot 2 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to ten (10) years (120 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Traditional Telephony Services

II.2.2) Additional CPV code(s)

32000000

32300000

32340000

32342000

32342440

32344000

32400000

32420000

32428000

32500000

32510000

32520000

32521000

32522000

32523000

32524000

32540000

32541000

32542000

32543000

32544000

32545000

32546000

32546100

32550000

32551000

32551100

32551200

32551300

32551400

32551500

32552000

32552100

32552110

32552120

32552130

32552140

32552150

32552160

32552310

32552320

32552330

32552600

32570000

32571000

32572000

32572100

32572200

32572300

32573000

45000000

45300000

45310000

45314000

45314100

45314120

45314200

45314300

50000000

50300000

50330000

50331000

50332000

50334000

50334100

50334110

50334120

50334130

50334140

50334200

50334400

51000000

51300000

51340000

64000000

64200000

64210000

64211000

64211100

64213000

64214000

64214200

64214400

64220000

64227000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 3 is for the provision of traditional telephony, enabling voice services

The Primary Services are;

a) Voice services enabling a Buyer’s local traditional telephony equipment to be connected to the PSTN, enabling a user to make and receive telephone calls.

b) The ability to connect local exchange equipment to a Telco carrier exchange enabling a user to make and receive telephone calls.

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 3, including but not limited to;

a) design, survey, build, management, support and maintenance for Lot 3 services;

b) the adoption/on-boarding and management/maintenance of existing legacy equipment estates;

c) the transitioning from existing legacy equipment estates into a new solution

d) traditional voice connectivity (ISDN2, ISDN30 and analogue and digital exchange lines);

e) session initiation protocol (SIP) trunks;

f) voice call packages (including voice minutes, volume packages); and

g) direct dial in (DDI) ranges

The Ancillary Services for this Lot 3 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 4

II.2.1) Title

Inbound Telephony Services

II.2.2) Additional CPV code(s)

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 4 is for the provision of inbound telephony services, enabling call management services.

The Primary Services are;

a) Inbound call management services for contact centre functionality

b) The ability to provide a Buyer with a non-geographic number; and deliver all calls to that number to the Buyer’s nominated location

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 4, including but not limited to;

a) design, survey, build, management, support and maintenance for Lot 4 services

b) Non-geographic numbers such as:

i) 03xx number services

ii) 05xx number services

iii) 08xx number services

iv) 09xx number services

The Ancillary Services for this Lot 4 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to ten (10) years (120 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 5

II.2.1) Title

IP Telephony Services

II.2.2) Additional CPV code(s)

32000000

32300000

32340000

32342000

32342440

32344000

32344110

32500000

32510000

32520000

32521000

32522000

32523000

32524000

32540000

32541000

32542000

32543000

32544000

32545000

32546000

32546100

32550000

32551000

32551100

32551200

32551300

32551400

32551500

32552000

32552100

32552110

32552120

32552130

32552140

32552150

32552160

32552310

32552320

32552330

32552600

32570000

32571000

32572000

32572100

32572200

32572300

32573000

45000000

45214320

45300000

45310000

45314000

45314100

45314200

45314300

48000000

48500000

48510000

48512000

50000000

50300000

50330000

50331000

50332000

50334000

50334100

50334110

50334120

50334130

50334140

50334200

50334400

51000000

51300000

51340000

64000000

64200000

64210000

64211000

64211100

64213000

64214000

64214200

64214400

64215000

64220000

64227000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 5 IP Telephony Solution, is for the provision of end-to-end IP telephony services with the ability to connect to the PSTN.

The Primary Services are:

a) Internet Protocol (IP) telephony services with the ability to make and receive telephone calls by the transmission of voice over an IP based network service, including breakout to PSTN

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 5, including but not limited to:

a) design, survey, build, management, support and maintenance for Lot

5 services;

b) Internet Protocol (IP) telephony services with the ability to make and

Receive multimedia messaging over an IP based network service;

c) voice call packages (including voice minutes, volume packages);

d) direct dial in (DDI) ranges;

e) authentication and access management;

f) interconnection gateways to traditional PSTN call delivery services;

g) contact centre functionality and features for the use of Buyer

Employees only, including but not limited to:

i. Speech recognition software.

ii. Automated call distribution (ACD) functionality, including intelligent

Contact routing (ICR), enhanced queuing and transfer.

iii. Intelligent voice response (IVR) solutions involving provision of

Automated call routing using speech recognition software

iv. Other specialist administrative and reporting tools.

v. Call Recording and quality management solutions that record calls

Either for training, development purposes and/or for compliance

Are also to be considered as within scope of this Lot.

The Ancillary Services for this Lot 5 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a

Further Competition the maximum Call-Off Contract will not exceed

Five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with

The Further Competition Procedure the maximum Call-Off Contract

Period will not exceed a maximum Contract Period of up to seven (7)

Years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 6

II.2.1) Title

Mobile Voice and Data Services

II.2.2) Additional CPV code(s)

31000000

31700000

31710000

31712000

31712111

32000000

32200000

32250000

32251000

32251100

32252000

32252100

32252110

32570000

32571000

32572000

32572100

32572200

32572300

32573000

64000000

64200000

64210000

64212000

64212100

64212200

64212300

64212400

64212500

64212600

64212700

64212900

64216000

64216100

64216110

64216120

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 6 is for the provision of mobile voice and/or data services.

The Primary Services are;

a) Mobile services with the ability to make and receive voice calls from a compatible handheld mobile device, outside of a building

b) Mobile services with the ability to send and receive data from a compatible handheld mobile device, outside of a building.

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 6, including but not limited to:

a) Design, survey, build, management, support and maintenance for Lot 6 Services;

b) The ability to send and receive short message service (SMS);

c) Voicemail services;

d) Mobile data connectivity;

e) Mobile e-mail services (push and pull);

f) Mobile data applications and value added mobile services; and

g) Mobile device management (MDM), including the administration of mobile devices, such as smartphones, tablets and laptops when linked to a corporate network.

The Ancillary Services for this Lot 6 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Supplier is required to provide mobile devices to a Buyer, those mobile devices will be provided unlocked; or will be unlocked at no additional Charge to that Buyer at least thirty (30) days prior to the expiry or termination of the Call-Off Contract.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed three (3) years (36 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to three (3) years (36 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 7

II.2.1) Title

Paging and Alerting Services

II.2.2) Additional CPV code(s)

31000000

31700000

31710000

31712000

31712111

32000000

32300000

32340000

32344000

32344100

32344220

32500000

32570000

32571000

32572000

32572100

32572200

32572300

32573000

64000000

64200000

64220000

64223000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 7 Paging and Alerting Services, is for the provision of a range of paging and mobile messaging services

The Primary Services are;

a) Paging and alerting services with the ability to provide and users receive, a tone, numeric or word based alert

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 7, including but not limited to:

a) design, survey, build, management, support and maintenance for Lot 7 service;

b) bureau services; and

c) local and/or national and/or international coverage

The Ancillary Services for this Lot 7 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 8

II.2.1) Title

Video Conferencing Services

II.2.2) Additional CPV code(s)

32000000

32200000

32230000

32232000

32320000

32322000

32324000

32324100

32324200

32324300

32330000

32340000

32350000

32351000

32351200

32500000

32570000

32571000

32572000

32572100

32572200

32572300

32573000

45000000

45214320

45300000

45310000

45314000

45314300

48000000

48500000

48510000

48515000

50000000

50300000

50340000

50343000

51000000

51300000

51310000

51314000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 8 Video Conferencing Services, is for the provision of traditional and IP based video conferencing services.

The Primary Services are:

a) Video conferencing services with the ability to call, connect and

Share audio-visual communications with another compatible video

Device over any distance in real time.

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 8, including but not limited to:

a) design, survey, build, management, support and maintenance for

Lot 8 services;

b) related consultancy and training services to optimise performance

Or otherwise improve operations;

c) related software management tools (including performance

Enhancing software and software based clients to extend reach

And interoperability of the Services);

d) conference recording and quality/usage analysis tools;

e) self serve and/or fully managed service; and

f) supplementary services and/or peripheral equipment, including:

i) test and analysis tools

ii) security access products

iii) collaboration tools

iv) call recording and playback

v) transcribing/translation services

The Ancillary Services for this Lot 8 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a

Further Competition the maximum Call-Off Contract will not exceed

Five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with

The Further Competition Procedure the maximum Call-Off Contract

Period will not exceed a maximum Contract Period of up to seven

(7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 9

II.2.1) Title

Audio Conferencing Services

II.2.2) Additional CPV code(s)

32000000

32500000

32570000

32571000

32572000

32572100

32572200

32572300

32573000

45000000

45214320

45300000

45310000

45314000

45314300

50000000

50300000

50340000

50342000

64000000

64200000

64220000

64224000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 9 Audio Conferencing Services, is for the provision of traditional and IP based audio conferencing services

The Primary Services are;

a) Audio conferencing services with the ability to set up an audio only conference on demand

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 9, including but not limited to:

a) design, survey, build, management, support and maintenance for Lot 9 services;

b) call recording and quality/usage analysis tools; and

c) self serve and/or fully managed services; supplementary services and/or peripheral equipment, including:

i) test and analysis tools

ii) security access products

iii) collaboration tools

iv) call recording and playback

v) transcribing/translation services

The Ancillary Services for this Lot 9 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 10

II.2.1) Title

Unified Communications

II.2.2) Additional CPV code(s)

31000000

31700000

31710000

31712000

32000000

32200000

32230000

32232000

32250000

32251000

32252000

32300000

32320000

32322000

32324000

32330000

32340000

32342000

32344000

32350000

32351000

32400000

32410000

32417000

32500000

32510000

32520000

32521000

32522000

32523000

32524000

32540000

32541000

32543000

32544000

32545000

32546000

32550000

32551000

32552000

32552100

32552120

32552130

32552150

32552600

32570000

32571000

32572000

32573000

45000000

45300000

45310000

45314000

48000000

48500000

48510000

48512000

48515000

50000000

50300000

50330000

50331000

50332000

50334000

50340000

50342000

50343000

51000000

51300000

51310000

51314000

51340000

64000000

64200000

64210000

64211000

64212000

64212100

64212200

64212300

64212400

64212500

64212600

64212700

64212900

64213000

64214000

64215000

64216000

64220000

64224000

64227000

72000000

72200000

72224000

72225000

72253000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 10 is for the provision of Unified Communications solutions to provide a consistent user interface across a range of end-user devices

The Primary Services are;

a) Unified communications products and related services that

Integrate several messaging and/or voice/video/data applications

Together and present user access (including reporting aspects) of

Such tools via a common interface.

b) A consistent user interface across multiple devices providing a

Cohesive end user experience in accessing two or more of the

Primary Services from the following Lots:

Lot 5: IP Telephony Solutions.

Lot 6: Mobile Voice & Data Services

Lot 8: Video Conferencing Services

Lot 9: Audio Conferencing Services

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 10, including but not limited to:

a) design, survey, build, management, support and maintenance for

Lot 10 services;

b) access realtime and non-real time communication services;

c) fixed and/or mobile voice services;

d) email and messaging;

e) paging, alerts and radio;

f) audio & video conferencing services;

g) collaboration tools and integration services; and

h) training

The Ancillary Services for this Lot 10 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a

Further Competition the maximum Call-Off Contract will not exceed

Five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance

With the Further Competition Procedure the maximum Call-Off

Contract Period will not exceed a maximum Contract Period of up

To seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 11

II.2.1) Title

Radio Services

II.2.2) Additional CPV code(s)

31000000

31700000

31710000

31712000

31712111

32000000

32200000

32220000

32221000

32230000

32233000

32236000

32237000

32300000

32340000

32344000

32344100

32344200

32344210

32344220

32344230

32344240

32344250

32344260

32344270

32344280

32400000

32410000

32418000

32570000

32571000

32572000

32572100

32572200

32572300

32573000

45000000

45300000

45310000

45312000

45312330

50000000

50300000

50330000

50333000

50333100

50333200

51000000

51300000

51310000

51311000

51330000

64000000

64200000

64220000

64225000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 11 is for the provision of voice services over a radio communications systems

The Primary Services are;

a) A voice communication solution utilising UHF, and/or VHF radio frequency bands

b) The ability to transmit and receive from a central operator console a voice communication over the allocated frequency to a hand held device, push to talk release to listen, outside of a building

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 11, including but not limited to:

a) design, survey, build, management, support and maintenance for Lot 11 services

b) mobile radio and two-way transceiver

c) point to point and/or point to multipoint

d) supply, installation and, maintenance

e) secure radio and support equipment

f) commodity and/or managed service

g) professional mobile radio (PMR) (known in UK as private radio)

h) compliance with any prevailing radio standards, including TETRA

i) closed user groups

The Ancillary Services for this Lot 11 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 12

II.2.1) Title

Security and Surveillance Services

II.2.2) Additional CPV code(s)

31000000

31700000

31710000

31712000

31712111

31712113

32000000

32200000

32230000

32231000

32234000

32235000

32240000

32300000

32320000

32323000

32323100

32323300

32323400

32323500

32360000

32400000

32440000

32441000

32441100

32441200

32500000

32550000

32552600

32570000

32571000

32572000

32572100

32572200

32572300

32573000

35000000

35100000

35120000

35121000

35121100

35121300

35121700

35121800

35123000

35123100

35123400

35123500

35125000

35125100

35125110

35125300

45000000

45214320

45300000

45310000

45311000

45312000

45312200

45312310

45314000

45314300

45316000

45316100

48000000

48300000

48310000

48314000

48500000

48510000

48512000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 12 Security and Surveillance Services is the provision of CCTV and physical security monitoring services; including but not limited to:

The Primary Services are;

a) Services to access in real time audio and video activities regarding the security of premises, internal and external

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 12, including but not limited to:

a).design, survey, build, management, support and maintenance for Lot 12 services

b) traditional and IP based CCTV services;

c) access control; remote door opening; automated gates and barriers;

d) image recording and archiving;

e) image recognition applications;

f) alarms and security monitoring;

d) supply of software; management; test and analysis tools; and

e) CCTV as a service

The Ancillary Services for this Lot 12 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

This Lot EXCLUDES the provision of personnel.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 13

II.2.1) Title

Contact Centre Services

II.2.2) Additional CPV code(s)

32000000

32300000

32340000

32342000

32342440

32344000

32344110

32500000

32510000

32520000

32521000

32522000

32523000

32524000

32540000

32541000

32542000

32543000

32544000

32545000

32546000

32546100

32550000

32551000

32551100

32551200

32551300

32551400

32551500

32552000

32552100

32552110

32552120

32552130

32552140

32552150

32552160

32552310

32552320

32552330

32552600

32570000

32571000

32572000

32572100

32572200

32572300

32573000

45000000

45214320

45300000

45310000

45314000

45314100

45314200

45314300

48000000

48500000

48510000

48512000

50000000

50300000

50330000

50331000

50332000

50334000

50334100

50334110

50334120

50334130

50334140

50334200

50334400

51000000

51300000

51340000

64000000

64200000

64210000

64213000

64214000

64214200

64214400

64215000

64220000

64227000

72000000

72200000

72224000

72225000

72253000

72253100

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

Lot 13 Contact Centre Services is the provision of call/contact centre services,for the use of Buyer employees only including but not limited to:

The Primary Services are;

a) The ability to make outbound contact and respond to an incoming contact and route the contact to a predefined destination

The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the Primary Services of this Lot 13, including but not limited to:

a) survey, build, management, support and maintenance for Lot 13 services,

b) supply/support as equipment, commodity and managed services;

c) omnichannel customer experience platform;

d) customer experience management software;

e) DDI and NGN ranges;

f) messaging services;

g) integration with the Buyer’s existing telephony platform;

h) interactive voice response (IVR):

i) specialist administrative and reporting tools;

j) automated call distribution (ACD);

k) intelligent contact routing;

l) automatic speech recognition and associated technologies;

m) take back and transfer;

n) intelligent queuing;

o) enhanced routing; and

p) calls/email/web/social media integration

The Ancillary Services for this Lot 13 are optional Services that enhance or otherwise supplement or support the delivery and/or the functionality of the Primary Services and will be set out by the Supplier in their catalogue Service Offers or responses to a Further Competition.

This Lot EXCLUDES the provision of personnel.

Where the Buyer’s requirement spans more than one Lot they may conduct their competition across more than one Lot.

Buyers will be able to award specific Call-Off Contracts through two order procedures including direct award from catalogue and Further Competition.

i) When a Call-Off Contract is awarded by a Buyer without holding a Further Competition the maximum Call-Off Contract will not exceed five (5) years (60 months).

ii) When a Call-Off Contract is awarded by a Buyer in accordance with the Further Competition Procedure the maximum Call-Off Contract Period will not exceed a maximum Contract Period of up to seven (7) years (84 months).

Both order procedures allow the Buyer to decide the Initial Period and Extension Period provided that the total Call-Off Contract Period does not exceed the maximum permitted.

The conclusion of Framework Contract(s) will be on the basis of the most economically advantageous tender(s) for each Lot and not necessarily those tenders with the lowest price.

Electronic auctions may be held by Buyers using the Framework Contract in order to award specific Call-Off Contracts.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 48

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents


III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2018/S 068-150950

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 31/01/2019

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 6 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 31/01/2019

Local time: 12:01

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.3) Additional information

CCS expressly reserves the right (i) not to conclude a Framework Contract as a result of the procurement process commenced by the publication of this notice; and (ii) to make whatever changes it may see fit to the content and structure of the procurement and in no circumstances will CCS be liable for any costs incurred by the bidders in relation to this procurement. If CCS decides to enter into Framework Contracts with the successful bidders, this does not mean that there is any guarantee of subsequent specific Call-Off Contracts being awarded. Any expenditure, work or effort undertaken prior to the conclusion of a Framework Contract is accordingly a matter solely for the commercial judgement of bidders.

Any specific contracts awarded under this Framework Contract will form a separate Call-Off Contract between the successful bidder and the Buyer. CCS and Buyers utilising the Framework Contract reserve the right to use any electronic portal for the purpose of administering the Framework Contract and any specific Call-Off Contracts awarded under the Framework Contract.

The duration of this Framework Contract will be a maximum of 48 months, formed of an initial period of 36 months with the option to extend for a period or periods up to a maximum of 12 months (e.g. 36 +12 months).

The value provided in Section II.1.5 is only an estimate. CCS cannot guarantee to bidders any business through this Framework Contract.

As part of this Contract Notice the following documents can be accessed on the Contracts Finder website:

1) Contract Notice Transparency Information for the Framework Contract;

2) Contract Notice Authorised Buyer List;

3) Rights Reserved for CCS Framework.

Go to URL: https://www.contractsfinder.service.gov.uk/Notice/a05522a4-3ef9-4cb5-a3ea-f5853173a9b7

Registering for access:

This procurement will be managed electronically via the BravoSolution eSourcing tool. This will be the route for sharing all information and communicating with bidders. If you have recently registered on the BravoSolution portal for another CCS procurement you can use the same account for this new procurement. If not, you will first need to register your organisation on the portal.

To register, you will need to:

1) Go to the URL: https://crowncommercialService.bravosolution.co.uk

2) Select the link "I am a new supplier user";

3) Read and agree to the portal user agreement;

4) Complete the registration form, providing information including:

— the full legal name of your organisation,

— your company registration number,

— your DUNS number — a unique nine-digit number provided to organisations free of charge by Dun and Bradstreet,

— user and contact details.

Once you have registered on the BravoSolution eSourcing tool, you will be able to express your interest in this specific procurement. Your registered user will receive a notification email to alert them once this has been done.

Note: If you require additional users from your organisation to see the Invitation to Tender (ITT), do not repeat the above process as this will create a new separate organisation account; instead the registered user can add additional users to the existing supplier organisation account via "User Management" > Manage Users" > "Users" > "Create".

Expressing an interest:

To express your interest in this procurement:

1) Login to the BravoSolution eSourcing Suite portal:

https://crowncommercialService.bravosolution.co.uk

2) On the dashboard select the link ITTs Open to All Suppliers;

3) On the "ITTs Open to All Suppliers" webpage you will see one or more procurements listed, click on the procurement name you wish to access;

4) Click on Express Interest at the top of the next screen;

5) You can now access the published documents in the BravoSolution portal.

For assistance please contact the eSourcing Help-desk operated by BravoSolution by email at help@bravosolution.co.uk or call 0800 069 8630.

VI.4) Procedures for review

VI.4.1) Review body

Crown Commercial Service (CCS)

Rosebery Court

Norwich

NR7 0HS

UK

VI.5) Date of dispatch of this notice

05/12/2018