II.2.2) Additional CPV code(s)
II.2.3) Place of performance
Main site or place of performance:
Hull, HU16 5SN.
II.2.4) Description of the procurement
This contract will provide a mental health and vulnerability support telephone service in the Humberside Force Control Room for 12 hours a day, seven days of the week, through support workers who are experienced in dealing with callers suffering a mental health crisis or require support due to a mental health vulnerability.
Initial calls into the force control room will be taken by Humberside Police staff who will refer where necessary to the mental health support worker. When dealing with calls the support worker will gather information on the nature of the issues, questioning appropriately to elicit information and will offer guidance and support to those in crisis.
Working from the Force Control Room, Support Workers will manage calls from vulnerable people, their friends and relatives, other agencies and emergency services and provide advice and guidance to them and the police on how best to respond to their immediate needs.
The contract is designed to ensure callers receive immediate support from experienced staff and are supported by the right agency at the earliest possible opportunity.
II.2.5) Award criteria
Quality criterion: Quality
/ Weighting: 70 %
Cost criterion: Price
/ Weighting: 30 %
II.2.6) Estimated value
Value excluding VAT: 240 000.00 GBP
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months: 36
This contract is subject to renewal: No
II.2.9) Information about the limits on the number of candidates to be invited
II.2.10) Information about variants
Variants will be accepted:
II.2.11) Information about options
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: