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   privacy policy.
Privacy Policy

At Proactis we take care to protect the privacy of customers and users of this website (“site”). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, whether you are a visitor to the site or a customer that subscribes to our services online or over the phone.

Who we are

In this privacy policy, the terms "we", "our" and "us" are used to refer to Proactis Tenders Limited, of AB1, First Floor, 48 Huntly Street, Aberdeen, AB10 1SH, company number SC115090.

You can contact us regarding this Privacy Policy at privacypolicy@proactis.com.

Where we got your information

We collect and process the following information about you either from your use of our site, or your correspondence with us by phone or email:

  • Information you give us. We collect and store the personal information that you submit through the site or by corresponding with us by phone, email or otherwise. This includes information that you provide when you register to use our site or subscribe to any of our services. The information you give us may include your name, postal address, email address, telephone number, details of any comments you provide to us, payment information and any documents you may upload containing your personal information. We may also collect and process records of any correspondence and communications with us and telephone calls may also be recorded.
  • Information we collect about you. We also collect and store the following information regarding each of your visits to our site:
    1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
    2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products and / or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

What we need and why we need it

We may use information we hold about you in the following ways:

  • Information you give us. We will use this information:
    1. to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
    2. to notify you about changes to any of our services;
    3. to communicate with you to gain feedback on our products or services in order to improve them;
    4. to ensure that content from our site is presented in the most effective manner for you and for your computer;
    5. to administer your attendance at training courses;
    6. to respond to any queries you may raise via LiveChat on our website;
    7. to administer any contest or other promotional feature that you may enter with us and to notify winners; and
    8. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, as further detailed in the 'Marketing' section below.
  • Information we collect about you. We will use this information:
    1. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    2. to improve our site to ensure that content is presented in the most effective manner for you and for your computer or mobile device;
    3. as part of our efforts to keep our site safe and secure; and
    4. to make suggestions and recommendations to you about services that may interest you.

Our legal basis for using your information

The legal grounds on which we rely to use your information are:

  • To allow us to perform our contract with you: When you purchase services from us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract, we will need to collect and process your personal information, including payment information. Failure to provide the requisite personal information on sign-up and payment information on entering into the contract or objecting to this type of processing / exercising your deletion rights will mean that we cannot provide our services to you.
  • To allow us to exercise our legitimate interests as a data controller: We rely on our legitimate interests as a data controller to process the personal information that you provide to us on feedback forms or through any contest or promotional feature that we may run, and to process personal information that we collect from you when you use our site. It is in our legitimate interests as a business to process the above information in to order administer our site, to ensure that content from our site is presented to you effectively and securely, and to run contests and other promotional features.

Marketing

We may use your personal information to contact you about other goods and services we offer that are similar to those that you have already purchased or enquired about. You will be given an option to opt-out of such marketing when you subscribe to a service.

We and other companies within our group (for full details, see www.proactis.com) may also use your personal information to contact you about other goods and services, provided you have given your consent.

You may withdraw your consent to the use of any of your personal information for marketing purposes, at any time by contacting us at privacypolicy@proactis.com. You will also be given the opportunity in each marketing communication to opt-out of future marketing communications.

Your payment information

If you sign up to purchase our Quarterly Plan subscription and consent to auto-renewal subscriptions (as set out in our Product Terms and Conditions), your payment information (such as credit or debit card details) and other information that we need to process your payment will be collected and stored by us and / or the payment processors with which we work.

We use your payment information to charge the applicable sum to your payment card and renew your purchase, in order to provide the services that you subscribe to (including any Add Ons that you may request) and to perform the contract between you and us.

How long we hold your data

With the exception of auto-renewal Quarterly Plan subscriptions, we do not retain your payment information, and this information will be immediately deleted once your payment is processed.

Where you have signed up for an auto-renewal Quarterly Plan subscription, our payment processors will retain your payment information and store it until you cancel your auto-renewal subscription. If you cancel your auto-renewal subscription, we will delete your payment information as soon as possible once your last payment is processed.

We will only hold your information for as long as it is required for the purposes for which it was obtained. There may be instances where we keep your personal information for longer periods for legal and regulatory purposes, such as to comply with our audit or revenue reporting obligations.

If you are not a customer and we have collected information about you, this will be deleted within 2 years.

Storage of your information, international data transfers and security

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Disclosure of Your Information

We won’t share your information with third parties, save as follows:

  • with our payment processors for the purposes of processing your payment;
  • with third party analytics suppliers that work with us for the purposes of producing aggregate statistics about customers, sales, traffic patterns and related site information – we use this information for the purposes detailed above and the third party suppliers use this information to inform their own analytics products and services;
  • if you have opted-in to receive targeted marketing via Facebook, we will upload data onto Facebook for that purpose;
  • with other members of our group for the purposes of marketing and only where you have provided your consent, as described above; and
  • with our event and training suppliers to allow us to deliver training, information sharing and events that you have opted to take part in.

Automated decision-making

We do not use your personal data to undertake any automated decision-making.

Cookies

For more information on how we use cookies, please see our Cookies Policy.

Your rights

You have certain rights in relation to your personal information that is processed by us. These rights are listed below. These rights are not absolute and apply subject to certain conditions, as set out in applicable data protection laws. Your rights may include:

  • the right to access personal data held by us about you;
  • the right to require us to rectify any inaccurate personal data held by us about you;
  • in certain circumstances, the right to require us to erase personal data held by us about you;
  • in certain circumstances, the right to restrict our processing of personal data held by us about you;
  • in certain circumstances, a right to receive personal data which you have provided to us in a structured, commonly used and machine readable format. You may also have the right to require us to transfer this personal data to another organisation, at your request;
  • the right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you); and
  • the right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services and products).

You can exercise these rights be contacting us using the details set out above.

Changes to this policy

If we make changes to our privacy policy, we'll share details of these changes on this page. Please continue to check this page to ensure that you are always aware of any changes.

Concerns or complaints

You can contact us regarding this Privacy Policy using the details set out above. Should you wish to make a complaint, you may also contact the Information Commissioner's Office using the details set out on its website, which is currently: https://ico.org.uk/global/contact-us/.


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Reviewed By
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Notice Summary

Title:
United Kingdom-Giffnock: Provision of Independent Advocacy Services
Document Ref:
354759-2019
Document Type:
Contract Notice - Open Procedure
Published By:
East Renfrewshire Council
Date Published:
29 July 2019
Deadline Date:
26 August 2019
Document Source:
Framework/DPS:
Yes
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

East Renfrewshire Council is inviting tenders, from suitably qualified providers for provision of independent advocacy services.It is envisaged that the main focus of the service will be to support individuals with independent professional advocacy. This role is to inform, empower and represent the interests of the individual to improve access to health and social care services and to improve health and social care outcomes.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting Change entity

I.1) Name and addresses

East Renfrewshire Council

Eastwood HQ, Eastwood Park

Giffnock

G46 6UG

UK

Contact person: Sandra Bisset

Telephone: +44 1415778590

E-mail: sandra.bisset@eastrenfrewshire.gov.uk

NUTS: UKM83

Internet address(es)

Main address: http://www.eastrenfrewshire.gov.uk

Address of the buyer profile: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00183

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html


Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Independent Advocacy Services

Reference number: CE 19 20 019

II.1.2) Main CPV code

85000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

East Renfrewshire Council is inviting tenders, from suitably qualified providers for provision of independent advocacy services.

It is envisaged that the main focus of the service will be to support individuals with independent professional advocacy. This role is to inform, empower and represent the interests of the individual to improve access to health and social care services and to improve health and social care outcomes.

II.1.5) Estimated total value

Value excluding VAT: 600 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Advocacy Services for Vulnerable Adults

II.2.2) Additional CPV code(s)

85000000

85300000

85310000

85320000

98000000

85311100

II.2.3) Place of performance

NUTS code:

UKM83

II.2.4) Description of the procurement

1.1) To provide a professional independent advocacy service for individuals throughout East Renfrewshire. The services are to be provided across different care groups including mental health, adults with learning disabilities, carers and services to older people with a particular focus on adult support and protection. Independent advocacy plays a vital role in supporting people to express their views and support them to gain the confidence to express their views themselves in the full knowledge that their advocate has no conflict of interest in the support they provide.

II.2.5) Award criteria

Criteria below:

Quality criterion: Case studies / Weighting: 25

Quality criterion: Service provision / Weighting: 25

Quality criterion: Staff development and support / Weighting: 25

Quality criterion: Quality standards for advocacy / Weighting: 25

Price / Weighting:  30

II.2.6) Estimated value

Value excluding VAT: 450 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

Option to extend for a further 12 months.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Looked After Children and Young People

II.2.2) Additional CPV code(s)

85000000

85300000

85310000

85320000

98000000

98133000

II.2.3) Place of performance

NUTS code:

UKM83

II.2.4) Description of the procurement

To provide an independent professional advocacy service for children and young people who are or have been looked after including referrals relating to children involved in the child protection process, those with a learning or any other disability and young carers.

II.2.5) Award criteria

Criteria below:

Quality criterion: Case studies / Weighting: 25

Quality criterion: Service provision / Weighting: 25

Quality criterion: Staff development and support / Weighting: 25

Quality criterion: Quality standards for advocacy / Weighting: 25

Price / Weighting:  30

II.2.6) Estimated value

Value excluding VAT: 75 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

Option to extend for a further 12 months.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Vulnerable Children and Young People

II.2.2) Additional CPV code(s)

85000000

85300000

85310000

85312000

85320000

98000000

85311300

II.2.3) Place of performance

NUTS code:

UKM83

II.2.4) Description of the procurement

To provide an independent professional advocacy service for children and young people who are considered to be vulnerable by way of mental health, child protection, caring responsibilities, learning disability.

II.2.5) Award criteria

Criteria below:

Quality criterion: Case studies / Weighting: 25

Quality criterion: Service provision / Weighting: 25

Quality criterion: Staff development and support / Weighting: 25

Quality criterion: Quality standards for advocacy / Weighting: 25

Price / Weighting:  30

II.2.6) Estimated value

Value excluding VAT: 75 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

An option to extend for a further 12 months.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

List and brief description of selection criteria:

To establish the financial standing of a tenderer, the Council will firstly take into account a risk report provided independently by Credit Safe. Within such reports, the risk of business failure is expressed as a score ranging from 1 -100. In the event that a company is determined to have a risk failure rating of below 30 i.e. that the company is considered to have a high risk of business failure, the submission will not be considered further. Where you are not registered on credit safe e.g. charitable organisations, new start companies and Sole Traders you are to submit 2 years financial accounts, including profit and loss statement and balance sheet for consideration.

The successful tender will be expected to maintain a creditsafe level of 30+ throughout the framework period. The offer of any extension to the contract will be dependent on an acceptable crediting rating of 30+. The council reserve the right to terminate the contract should the financial standing decline to an unacceptable level.

Tenderers should be aware that any outstanding county court judgments will have a detrimental effect on the rating held by Credit Safe and it is your responsibility to ensure that the information held by Credit Safe is accurate and up to date — failure to do will result in rejection of your submission.

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with a single operator.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:

2019/S 065-151575

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 26/08/2019

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 26/08/2019

Local time: 12:00

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

Estimated timing for further notices to be published:

In the event that the option to extend is taken up a further notice is likely to be July 2023.

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic payment will be used

VI.3) Additional information

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 13585. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

Community benefits are included in this requirement. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2361

A summary of the expected community benefits has been provided as follows:

Bidders responding to this opportunity will be required to confirm their compliance with the following in order for their bid to be considered further. Should you advise that you are unwilling to confirm compliance your bid will be removed from this exercise without further consultation.

East Renfrewshire Council is committed to maximising community benefits from contracts for works, goods and services in which the Council has an interest. Community benefits should improve the economic, social or environmental well-being of the area. Under this contract the successful contractor will be requested to support East Renfrewshire Council’s economic, environmental and social regeneration objectives to achieve benefits for our identified beneficiary hierarchy.

Tier 1: Targeted recruitment and training for priority employability groups;

Tier 2: Work experience placements for the same target groups;

Tier 3: Curriculum support for schools and those on employability pathways;

Tier 4: Community enhancement for community groups and projects;

Tier 5: Small and medium enterprises and social enterprise organisations supply chain support.

Based on the value and term of contract being offered the Council expects you to meet a minimum of 10 community benefits points (please see attached supplier guidance document for further information on this). In response to this question you are to detail the community benefit outcomes you will deliver, provide a method statement for delivery, monitoring arrangements and the contact details of the individual who will be responsible for the delivery of any agreed outcomes. If you are successful in the award of this contract you will be required to communicate/meet with Lorna Wallace, community benefits Officer to finalise the delivery of the benefits that you are offering under this contract.

Only when the value threshold of 100 000 GBP is reached for this framework will the 10 community benefits apply

(SC Ref:588373)

VI.4) Procedures for review

VI.4.1) Review body

East Renfrewshire Council

Eastwood HQ, Eastwood Park

Giffnock

G46 6UG

UK

Telephone: +44 1415773092

Internet address(es)

URL: http://www.eastrenfrewshire.gov.uk

VI.5) Date of dispatch of this notice

24/07/2019

Current Notes