The Minister for Health & Social Services has requested an
understanding of ‘what good looks’ like for patients accessing an Emergency Department and the creation of a National Emergency Department Quality & Delivery Framework (EDQDF) for NHS Wales.
This includes work – predominantly clinically led by front line
staff – to agree care standards, a uniform approach to measuring activity and a nationally agreed model of care to enable optimization of clinical outcomes and patient and staff experience.
has three phases, as follows:
· Phase 1: Developing an understanding of where we are now and identifying what good looks like
· Phase 2: Working with individual Emergency Departments to implement the Quality and Delivery
· Phase 3: “Go live” within an Emergency Department and sharing insight and experience for wider
adoption in NHS Wales.
The outcomes of the EDQDF are aligned with the Healthier Wales’ Quadruple Aim:
· Improved clinical outcomes within the ED.
· Improved patient experience and quality of care within ED.
· Enhanced engagement of ED workforce.
· Increased value for money achieved from ED funding through innovation, improvement, adoption of good practice and eliminating waste.
The EDQDF Programme is now at Phase 2 and to support improved reporting of patient experience it is seeking a national, uniform, simple, engaging & quick patient experience feedback solution, providing real-time data analytics enabling immediate management action for each Welsh Emergency Department.
Due to the above, the NHS Wales Shared Services Partnership in collaboration with the National Collaborative Commissioning Unit, are seeking to source Service User Feedback Terminals for the collection of feedback from patients and all visitors for all 13 Emergency Department sites across Wales. The solution would involve Touch Screen terminals and a Cloud-based Software as a Service data analytics reporting portal.
To this end, NHS Wales will be conducting a competitive competition with the intention to award a contract on the 25th of November with the desire to ensure a number of the terminals will be in situ by the 1st December 2019.