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Notice Summary

Title:
IE-Ireland: CRM Consultancy and Configuration Services
Document Ref:
GB003ZM341684
Document Type:
Contract Notice - Other
Published By:
Waterford Institute of Technology
Date Published:
11 September 2020
Deadline Date:
12 October 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

CRM Consultancy and Configuration Services Waterford Institute of Technology wishes to develop and deploy an Institute-wide CRM system, using Microsoft Dynamics. The CRM system will be used to: • Capture information on all engagements between the Institute and a wide range of external stakeholders; • Provide appropriate visibility of and access to this information to all interested parties across the Institute (including academic staff, research staff and management); • Support the planning of external engagements in a coordinated and efficient manner; • Provide accurate and searchable data to analyse the level and nature of contacts with external stakeholders for reporting and planning purposes; • Provide an appropriate level of automated communications with stakeholders.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

Waterford Institute of Technology
N/A
Ireland IE
Procurement Administrator N/A
N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

CRM Consultancy and Configuration Services

2.2

Description of the goods or services required

CRM Consultancy and Configuration Services

Waterford Institute of Technology wishes to develop and deploy an Institute-wide CRM system, using Microsoft Dynamics. The CRM system will be used to:

• Capture information on all engagements between the Institute and a wide range of external stakeholders;

• Provide appropriate visibility of and access to this information to all interested parties across the Institute (including academic staff, research staff and management);

• Support the planning of external engagements in a coordinated and efficient manner;

• Provide accurate and searchable data to analyse the level and nature of contacts with external stakeholders for reporting and planning purposes;

• Provide an appropriate level of automated communications with stakeholders.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

3 Conditions for Participation

3.1

Minimum standards and qualification required

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

CRM202009

4.3

Time Limits

   12-10-2020  Time 12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

Please visit the following portal to view this notice:

https://irl.eu-supply.com/ctm/Supplier/PublicPurchase/173776/0/0?returnUrl=ctm/Supplier/PublicTenders&b=ETENDERS_SIMPLE

Response deadline (Irish time): 12/10/2020 at 12:00 hrs

(MT Ref:341684)

5.2

Additional Documentation

5.3

Publication date of this notice

 11-09-2020

Current Notes