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Notice Summary

Title:
UK-Cardiff: Feedback, Surveying and Improving Colleague Experience System
Document Ref:
GB003M103476
Document Type:
Contract Notice - Open Procedure
Published By:
NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre U
Date Published:
14 August 2020
Deadline Date:
24 August 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

NWSSP is intending to source a Staff Survey Feedback system for All NHS Wales Staff, approximately 90,000 user respondents. The proposed scope of the Surveying and Improving Colleague Experience System procurement is to: ? Procure a Software as a Service Solution (SAAS), to allow the simplification and improvement of survey design and method for capturing ‘All Wales’ NHS Staff views and stories. ? Obtain a SAAS survey system that supports enhanced survey development for capturing both quantitative and qualitative data. Specifically, provide a portal for staff to share their stories and analysis tool to comprehend the narrative text, context and sentiment of those stories. ? Adopt a SAAS survey system with a configurable and intelligent data analysis and reporting functionality. Moreover, the reporting portal will be open and transparent to all internal and external stakeholders. ? Sufficient support to be able to meet the requirements while still allowing the flexibility for HEIW staff to design surveys, manage and report from the system without recourse to the provider. ? The supplier will need to ensure that the software/system is fully bi-lingual with content for Welsh and non-Welsh speakers being aggregated. NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=103476

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw,
Cardiff CF15 7QZ UK
Peter Tune +44 2920502937
peter.tune@wales.nhs.uk
http://nwssp.nhs.wales/ourservices/procurement-services/https://etenderwales.bravosolution.co.uk/web/login.shtmlhttps://etenderwales.bravosolution.co.uk/web/login.shtml

1.2

Address from which documentation may be obtained

NHS Wales Shared Services Partnership-Procurement Services (hosted by Velindre University NHS Trust)
4-5 Charnwood Court,, Heol Billingsley, Parc Nantgarw,
Cardiff CF15 7QZ UK
Peter Tune
peter.tune@wales.nhs.uk
http://nwssp.nhs.wales/ourservices/procurement-services/

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Feedback, Surveying and Improving Colleague Experience System

2.2

Description of the goods or services required

NWSSP is intending to source a Staff Survey Feedback system for All NHS Wales Staff, approximately 90,000 user respondents. The proposed scope of the Surveying and Improving Colleague Experience System procurement is to:

 Procure a Software as a Service Solution (SAAS), to allow the simplification and improvement of survey design and method for capturing ‘All Wales’ NHS Staff views and stories.

 Obtain a SAAS survey system that supports enhanced survey development for capturing both quantitative and qualitative data. Specifically, provide a portal for staff to share their stories and analysis tool to comprehend the narrative text, context and sentiment of those stories.

 Adopt a SAAS survey system with a configurable and intelligent data analysis and reporting functionality. Moreover, the reporting portal will be open and transparent to all internal and external stakeholders.

 Sufficient support to be able to meet the requirements while still allowing the flexibility for HEIW staff to design surveys, manage and report from the system without recourse to the provider.

 The supplier will need to ensure that the software/system is fully bi-lingual with content for Welsh and non-Welsh speakers being aggregated.

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=103476

2.3

Notice Coding and Classification

48333000 Contact management software package
1000 WALES
1010 West Wales and The Valleys
1011 Isle of Anglesey
1012 Gwynedd
1013 Conwy and Denbighshire
1014 South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
1015 Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
1016 Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
1017 Bridgend and Neath Port Talbot
1018 Swansea
1020 East Wales
1021 Monmouthshire and Newport
1022 Cardiff and Vale of Glamorgan
1023 Flintshire and Wrexham
1024 Powys

2.4

Total quantity or scope of tender

As per the tender documents.

3 Conditions for Participation

3.1

Minimum standards and qualification required

As per the tender documentation.

4 Administrative Information

4.1

Type of Procedure

Single stage - Any candidate may submit a tender.

4.2

Reference number attributed to the notice by the contracting authority

itt_82915

4.3

Time Limits

Time-limit for receipt of completed tenders     24-08-2020  Time  12:00Estimated award date 09-10-2020

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

The Contracting Authority reserves the right to award the contract in whole, in part or annul the tendering process and not award any

contract.

(WA Ref:103476)

5.2

Additional Documentation

5.3

Publication date of this notice

 14-08-2020

Current Notes