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Notice Summary

Title:
United Kingdom-Croydon: 804/2019 Parking ICT Case Management System and ANPR Cameras Procurement
Document Ref:
364154-2020
Document Type:
Contract Notice - Open Procedure
Published By:
Croydon Council
Date Published:
03 August 2020
Deadline Date:
01 September 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

Croydon is procuring a back office parking administration IT system and a network of ANPR cameras. This procurement is for a direct replacement of an existing back office ICT system and for the supply and support of ANPR cameras to issue and process penalty charge notices.The replacement of the current parking ICT system presents the service the opportunity to make improvements in the areas of:• usability and efficiency;• automation;• customer experience and contact;• compliance with audit requirements in relation to permit payment reconciliation.There are 2 lots:• Lot 1: reprocurement of the parking ICT case management system (back office system);• Lot 2: supply, installation, support and maintenance of new ANPR cameras and camera management system as required throughout the life of the contract. The support and maintenance of existing ANPR cameras.Contract length is anticipated to be 10 years for both lots. The back office systems will be remotely hosted: in line with the Croydon Digital strategy adopting Cloud first.We are seeking to take advantage of potential efficiencies and new functionality that may now exist or is currently being developed and a long contract term is being sought, in order to provide stability and to form a long term relationship with suppliers.We want a system that will enable the processing and issue of parking dispensations, suspensions and the collection of payments, which is currently a manual process that takes place outside of the back office system.A drive to manage the environmental impact of vehicular traffic in the borough, means that the introduction of emissions based permits and diesel surcharging occurred in 2019/2020 is also part of requirements.Examples of new functionality we require include emissions based permits, diesel surcharging, improved customer payment systems, issuing of and payment for parking dispensations through the back office system and associated web interfaces. Self-service by customers when changing vehicles associated with permits and the ability to assign and track pay and display machine faults and repairs. More robust data available to Civil Enforcement Officers, to enable them to confidently issue PCNs knowing that a check with the database of paid for parking sessions has taken place.In the future, we are exploring the ability to issue virtual permits, removing the need for paper permit printing and enabling a permit to be issued, updated or cancelled in real time – improving the customer experience.The Council is also interested in the ability of suppliers to potentially use data from a number of sources to offer the ability to map PCN hotspots, generate logical and efficient CEO deployment recommendations to maximise compliance, highlight bay occupancy information to customers, helping to minimise congestion and the environmental impact of vehicles cruising around looking for parking places. Improvements to reporting tools and management dashboards will enable faster responses to Freedom of Information requests, Member enquiries and management of caseloads and case progression.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Croydon Council

Bernard Weatherill House, 8 Mint Walk

Croydon

CR0 1EA

UK

Contact person: Ms Cathryn Belletty

Telephone: +44 2084071318

E-mail: cathryn.belletty@croydon.gov.uk

NUTS: UKI6

Internet address(es)

Main address: http://www.croydon.gov.uk

Address of the buyer profile: http://www.croydon.gov.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://procontract.due-north.com/Advert/Index?advertId=9f018664-b0d1-ea11-8104-005056b64545


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://procontract.due-north.com/Advert/Index?advertId=9f018664-b0d1-ea11-8104-005056b64545


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

804/2019 Parking ICT Case Management System and ANPR Cameras Procurement

Reference number: DN474262

II.1.2) Main CPV code

72000000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Croydon is procuring a back office parking administration IT system and a network of ANPR cameras. This procurement is for a direct replacement of an existing back office ICT system and for the supply and support of ANPR cameras to issue and process penalty charge notices.

The replacement of the current parking ICT system presents the service the opportunity to make improvements in the areas of:

• usability and efficiency;

• automation;

• customer experience and contact;

• compliance with audit requirements in relation to permit payment reconciliation.

There are 2 lots:

• Lot 1: reprocurement of the parking ICT case management system (back office system);

• Lot 2: supply, installation, support and maintenance of new ANPR cameras and camera management system as required throughout the life of the contract. The support and maintenance of existing ANPR cameras.

Contract length is anticipated to be 10 years for both lots. The back office systems will be remotely hosted: in line with the Croydon Digital strategy adopting Cloud first.

We are seeking to take advantage of potential efficiencies and new functionality that may now exist or is currently being developed and a long contract term is being sought, in order to provide stability and to form a long term relationship with suppliers.

We want a system that will enable the processing and issue of parking dispensations, suspensions and the collection of payments, which is currently a manual process that takes place outside of the back office system.

A drive to manage the environmental impact of vehicular traffic in the borough, means that the introduction of emissions based permits and diesel surcharging occurred in 2019/2020 is also part of requirements.

Examples of new functionality we require include emissions based permits, diesel surcharging, improved customer payment systems, issuing of and payment for parking dispensations through the back office system and associated web interfaces. Self-service by customers when changing vehicles associated with permits and the ability to assign and track pay and display machine faults and repairs. More robust data available to Civil Enforcement Officers, to enable them to confidently issue PCNs knowing that a check with the database of paid for parking sessions has taken place.

In the future, we are exploring the ability to issue virtual permits, removing the need for paper permit printing and enabling a permit to be issued, updated or cancelled in real time – improving the customer experience.

The Council is also interested in the ability of suppliers to potentially use data from a number of sources to offer the ability to map PCN hotspots, generate logical and efficient CEO deployment recommendations to maximise compliance, highlight bay occupancy information to customers, helping to minimise congestion and the environmental impact of vehicles cruising around looking for parking places. Improvements to reporting tools and management dashboards will enable faster responses to Freedom of Information requests, Member enquiries and management of caseloads and case progression.

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.2) Additional CPV code(s)

72250000

II.2.3) Place of performance

NUTS code:

UKI6

II.2.4) Description of the procurement

Lot 1: Reprocurement of the Parking ICT Case Management System (Back Office System)

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.2) Additional CPV code(s)

72250000

II.2.3) Place of performance

NUTS code:

UKI6

II.2.4) Description of the procurement

Lot 2: supply, installation, support and maintenance of new ANPR cameras and camera management system as required throughout the life of the contract. The support and maintenance of existing ANPR cameras.

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 120

This contract is subject to renewal: No

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 01/09/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 01/09/2020

Local time: 12:00

Place:

Electronic tender.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.4) Procedures for review

VI.4.1) Review body

Croydon Council

Bernard Weatherill House, 8 Mint Walk

Croydon

CR0 1EA

UK

VI.5) Date of dispatch of this notice

29/07/2020

Current Notes