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Notice Summary

Title:
United Kingdom-Leeds: Box Office Ticketing Solution
Document Ref:
355936-2020
Document Type:
Contract Notice - Open Procedure
Published By:
Leeds City Council
Date Published:
28 July 2020
Deadline Date:
26 August 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

Leeds City Council is seeking tenders for a cloud based Box Office Ticketing Solution to be used in its Town Hall, Theatres and for other events hosted around the city by the Council (Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival).The solution must as a minimum include:• hosted box office ticketing software;• implementation services;• configuration services;• integration services;• on-going support and maintenance services;• solution development and customisation;• training;• software upgrades;• associated hardware (optional).The initial contract term will be 3 years with 3 further options to extend by periods of 24 months (3 + 2 + 2 + 2).The Council is seeking to appoint a single supplier who can offer the full range of box office and ticketing services. Lots were considered, the Council concluded that the service would be more cost effective to deliver with 1 supplier.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Leeds City Council

40 Great George Street

Leeds

LS1 3DL

UK

Contact person: James Firth

Telephone: +44 1133784357

E-mail: its.procurement@leeds.gov.uk

NUTS: UKE

Internet address(es)

Main address: http://www.leeds.gov.uk

Address of the buyer profile: http://www.yortender.co.uk

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

http://www.yortender.co.uk


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

http://www.yortender.co.uk


Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

http://www.yortender.co.uk


I.4) Type of the contracting authority

Regional or local authority

I.5) Main activity

Recreation, culture and religion

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

ITS201928 Box Office Ticketing Solution

Reference number: DN474003

II.1.2) Main CPV code

48000000

 

II.1.3) Type of contract

Supplies

II.1.4) Short description

Leeds City Council is seeking tenders for a cloud based Box Office Ticketing Solution to be used in its Town Hall, Theatres and for other events hosted around the city by the Council (Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival).

The solution must as a minimum include:

• hosted box office ticketing software;

• implementation services;

• configuration services;

• integration services;

• on-going support and maintenance services;

• solution development and customisation;

• training;

• software upgrades;

• associated hardware (optional).

The initial contract term will be 3 years with 3 further options to extend by periods of 24 months (3 + 2 + 2 + 2).

The Council is seeking to appoint a single supplier who can offer the full range of box office and ticketing services. Lots were considered, the Council concluded that the service would be more cost effective to deliver with 1 supplier.

II.1.5) Estimated total value

Value excluding VAT: 475 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

48000000

II.2.3) Place of performance

NUTS code:

UKE42

II.2.4) Description of the procurement

Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of GBP 3 m of ticketing revenue per annum and delivers 250 000 ticket sales over 2 300+ event instances each year.

The Box Office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums and Galleries to support a unified approach to cultural delivery in Leeds. The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims. The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive.

‘Any questions in relation to this tender must be submitted through the discussions link on http://www.yortender.co.uk Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352’

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 475 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 36

This contract is subject to renewal: Yes

Description of renewals:

3 x 2 years.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

‘Any questions in relation to this tender must be submitted through the discussions link on http://www.yortender.co.uk. Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352’

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 26/08/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 3 (from the date stated for receipt of tender)

IV.2.7) Conditions for opening of tenders

Date: 26/08/2020

Local time: 12:00

Place:

http://www.yortender.co.uk

Procurement and Commercial Services, Leeds City Council.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

Leeds City Council

Civic Hall, Portland Square

Leeds

LS1 1UR

UK

Telephone: +44 1133784357

VI.5) Date of dispatch of this notice

23/07/2020

Current Notes