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Notice Summary

Title:
UK-Leeds: Box Office Ticketing Solution
Document Ref:
GB003ZM336660
Document Type:
Contract Notice - Other
Published By:
Leeds City Council
Date Published:
24 July 2020
Deadline Date:
26 August 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

ITS201928 Box Office Ticketing Solution Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of £3m of ticketing revenue per annum and delivers 250,000 ticket sales over 2300+ event instances each year. The box office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums & Galleries to support a unified approach to cultural delivery in Leeds. The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims. The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive.

Notice Details

CONTRACT NOTICE – NATIONAL

SERVICES

1 Authority Details

1.1

Authority Name and Address

Leeds City Council
St George House, 3rd Floor, 40 Great George Street
Leeds LS1 3DL UK
James Firth N/A
its.procurement@leeds.gov.uk N/A

1.2

Address from which documentation may be obtained

As in 1.1

1.3

Completed documents must be returned to:

As in 1.1

2 Contract Details

2.1

Title

Box Office Ticketing Solution

2.2

Description of the goods or services required

ITS201928 Box Office Ticketing Solution

Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of £3m of ticketing revenue per annum and delivers 250,000 ticket sales over 2300+ event instances each year.

The box office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums & Galleries to support a unified approach to cultural delivery in Leeds.

The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims.

The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive.

2.3

Notice Coding and Classification

2.4

Total quantity or scope of tender

Region(s) of supply West Yorkshire

Estimated contract dates

Start date 30/09/2020 End date 29/09/2023

3 Conditions for Participation

3.1

Minimum standards and qualification required

N/A

4 Administrative Information

4.1

Type of Procedure

The procedure type is unknown.

4.2

Reference number attributed to the notice by the contracting authority

DN474003

4.3

Time Limits

   26-08-2020  Time 12:00

4.5

Language or languages in which tenders or requests to participate can be drawn up

EN 

4.6

Tender Submission Postbox

5 Other Information

5.1

Additional Information

************ Any questions in relation to this tender must be submitted through the discussions link on http://www.yortender.co.uk. Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352**************

Please visit the following portal to view this notice:

https://procontract.due-north.com/Advert?advertId=093db5a4-e8cc-ea11-8104-005056b64545

Expression of interest deadline: 26/08/2020 at 12:00 hrs

(MT Ref:336660)

5.2

Additional Documentation

5.3

Publication date of this notice

 24-07-2020

Current Notes