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Notice Summary

Title:
United Kingdom-London: Provision of Customer Satisfaction Survey Platform
Document Ref:
300438-2020
Document Type:
Contract Notice - Open Procedure
Published By:
Paragon Asra Housing Ltd
Date Published:
26 June 2020
Deadline Date:
28 July 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

The delivery of a customer satisfaction survey platform for obtaining feedback from customers, residents, specific focus groups, staff and specific project end or process end feedback.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Paragon Asra Housing Ltd

Third Floor, Pentagon House, 52-54 Southwark Street

London

SE1 1UN

UK

Contact person: Jonathan Frowd

E-mail: jonathan.frowd@pahousing.co.uk

NUTS: UK

Internet address(es)

Main address: http://www.pahousing.co.uk

Address of the buyer profile: https://in-tendhost.co.uk/pahousing/aspx/Home

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://in-tendhost.co.uk/pahousing/aspx/Home


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://in-tendhost.co.uk/pahousing/aspx/Home


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of Customer Satisfaction Survey Platform

Reference number: PAPP-0136

II.1.2) Main CPV code

79342311

 

II.1.3) Type of contract

Services

II.1.4) Short description

The delivery of a customer satisfaction survey platform for obtaining feedback from customers, residents, specific focus groups, staff and specific project end or process end feedback.

II.1.5) Estimated total value

Value excluding VAT: 500 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79342310

II.2.3) Place of performance

NUTS code:

UKI

UKG

UKJ

UKF

Main site or place of performance:

PA Housing own and manage properties in London, the South East and the Midlands.

II.2.4) Description of the procurement

The services required by this contract, can include but are not restricted to:

• deliver a cloud-based platform to obtain feedback from customers, residents, specific focus groups, staff and project end or process end feedback;

• the ability to host telephone calls; provide text surveys; email surveys and website based surveys;

• maximise the use of the My PA app for surveys and user tracking;

• be forward thinking in utilising technology to deliver greater efficiencies in response rates, cost and deliver a blended approach to obtaining internal and external feedback;

• the provision of a survey and feedback platform that enables PA Housing to have visibility of each survey with live real time updates and extract reports in multiple formats, as required;

• the Supplier will need to be able to facilitate a Star Survey on a quarterly or annual basis, as required by PA Housing. This is an industry standard benchmarking survey that is a key requirement of PA Housing. The Star Survey will be based upon the Housemark definition and must be used by the supplier.

II.2.5) Award criteria

Criteria below:

Quality criterion: Technical / Weighting: 60

Price / Weighting:  40

II.2.6) Estimated value

Value excluding VAT: 500 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Start: 01/12/2020

End: 30/11/2025

This contract is subject to renewal: Yes

Description of renewals:

The contract duration is 3 years, however PA Housing may elect to extend the contract by one additional year and one further additional year therefore the maximum contract duration is 5 years.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Tenderers are advised to note that the indicative contract value is inclusive of VAT.

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 28/07/2020

Local time: 12:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 28/07/2020

Local time: 12:00

Place:

Via In-tend. All submissions locked and unknown until opening ceremony has taken place.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic ordering will be used

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

High Court of England and Wales

The Royal Courts of Justice, The Strand

London

W2 2LL

UK

Telephone: +44 2079476000

Internet address(es)

URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit

VI.4.2) Body responsible for mediation procedures

High Court of England and Wales

The Royal Courts of Justice, The Strand

London

W2 2LL

UK

Telephone: +44 2079476000

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

VI.4.4) Service from which information about the review procedure may be obtained

Cabinet Office

70 Whitehall

London

SW1A 2AS

UK

VI.5) Date of dispatch of this notice

23/06/2020

Current Notes