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Notice Summary

Title:
United Kingdom-Middlesbrough: Employee Engagement Software
Document Ref:
185494-2020
Document Type:
Contract Notice - Open Procedure
Published By:
Thirteen Housing Group Limited
Date Published:
21 April 2020
Deadline Date:
21 May 2020
Document Source:
Framework/DPS:
No
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

Thirteen Housing Group (THG) requires a service supplier to provide a cloud based platform upon which its (approx.) 1 600 employees voices can be captured. This platform will include: - the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary; - the utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience; - a reporting dashboard that includes sentiment analysis and heatmaps that can be used to compare feedback and identify areas of best practise/improvement; - in addition THG requires the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality.

Notice Details

Contract notice

Directive 2014/24/EU - Public Sector Directive

Directive 2014/24/EU

Section I: Contracting authority

I.1) Name and addresses

Thirteen Housing Group Limited

2 Hudson Quay, Windward Way

Middlesbrough

TS2 1QG

UK

Contact person: Sara Vasey

Telephone: +44 3001111000

E-mail: sara.vasey@thirteengroup.co.uk

NUTS: UKC

Internet address(es)

Main address: https://in-tendhost.co.uk/thirteengroup/aspx/Home

Address of the buyer profile: https://www.thirteengroup.co.uk/

I.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge at:

https://in-tendhost.co.uk/thirteengroup


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://in-tendhost.co.uk/thirteengroup


Tenders or requests to participate must be sent to the abovementioned address


I.4) Type of the contracting authority

Body governed by public law

I.5) Main activity

Housing and community amenities

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Employee Engagement Software

Reference number: THIR/TEN/19/759

II.1.2) Main CPV code

79311000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Thirteen Housing Group (THG) requires a service supplier to provide a cloud based platform upon which its (approx.) 1 600 employees voices can be captured. This platform will include: - the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary; - the utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience; - a reporting dashboard that includes sentiment analysis and heatmaps that can be used to compare feedback and identify areas of best practise/improvement; - in addition THG requires the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality.

II.1.5) Estimated total value

Value excluding VAT: 325 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: No

II.2) Description

II.2.2) Additional CPV code(s)

79311000

79311300

II.2.3) Place of performance

NUTS code:

UKC

Main site or place of performance:

II.2.4) Description of the procurement

1.1. Thirteen Housing Group (THG) requires a service supplier to provide a cloud based platform upon which its (approx.) 1 600 employees voices can be captured. This platform will include: -the ability to undertake major (whole organisational survey(s)) or minor (targeted campaigns to specific employee groups) as necessary; - The utilisation of an extensive question bank with ability to create bespoke questions based upon the needs of Thirteen and what it is wanting to ascertain linked to employee experience; - a reporting dashboard that includes sentiment analysis and heat maps that can be used to compare feedback and identify areas of best practise/improvement; - the ability to capture and compare the Employer Net Promoter scoring (eNPS) and data exporting; - ability to connect with all employees including those with limited access to technology through paper surveys/SMS/possible apps; - specific ICT requirements 1.2. In addition THG require the same service supplier to be both proficient and experienced in the area of employee engagement and people science, enabling Thirteen to bring its aspired employee experience to reality. As such THG will require expertise around the following: - a fit for purpose employee engagement and question strategy; -the development of in-house skills through bespoke training and workshops where required; - action and impact planning; - results analysis and feedback sessions as appropriate; - completing advanced statistical analysis to provide insights into statistical trends including identifying factors that predict key people outcomes; - mapping and connecting our existing data with that collected through surveys in order to compare all business intelligence to identify potential trends and provide targeted actions to respond to or leverage the insights gained, etc.

II.2.5) Award criteria

Criteria below:

Quality criterion: Quality including social value / Weighting: 80

Cost criterion: Price / Weighting: 20

II.2.6) Estimated value

Value excluding VAT: 325 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 60

This contract is subject to renewal: Yes

Description of renewals:

Initial period 3 years followed by 2 x 12 month extensions

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

II.2.14) Additional information

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of conditions:

III.2) Conditions related to the contract

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 21/05/2020

Local time: 17:00

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.7) Conditions for opening of tenders

Date: 21/05/2020

Local time: 17:10

Place:

Middlesbrough

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: No

VI.2) Information about electronic workflows

Electronic invoicing will be accepted

Electronic payment will be used

VI.4) Procedures for review

VI.4.1) Review body

Thirteen Housing Group Limited

2 Hudson Quay, Windward Way

Middlesbrough

TS2 1QG

UK

Internet address(es)

URL: https://www.thirteengroup.co.uk

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:

VI.5) Date of dispatch of this notice

16/04/2020

Current Notes