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Notice Summary

Title:
United Kingdom-London: Market Research and Insights Services
Document Ref:
142847-2020
Document Type:
Contract Notice - Negotiated procedure
Published By:
Network Rail Infrastructure Ltd
Date Published:
24 March 2020
Deadline Date:
20 April 2020
Document Source:
Framework/DPS:
Yes
Alert Profile:
Labels:
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Reviewed By
Our Specialist Team

Notice Abstract

Network Rail has identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:— quantitative and qualitative primary market research,— commercial market intelligence,— online survey tool.

Notice Details

Contract notice – utilities

Directive 2014/25/EU - Utility Directive

Directive 2014/25/EU

Section I: Contracting entity

I.1) Name and addresses

Network Rail Infrastructure Ltd

1 Eversholt Street

London

NW1 2DN

UK

Telephone: +44 1908781000

E-mail: Grace.Cope@networkrail.co.uk

NUTS: UK

Internet address(es)

Main address: https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=48656

I.3) Communication

Access to the procurement documents is restricted. Further information can be obtained at:

https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=48656


Additional information can be obtained from the abovementioned address


Tenders or requests to participate must be sent electronically to:

https://networkrail.bravosolution.co.uk/esop/guest/go/opportunity/detail?opportunityId=48656


Tenders or requests to participate must be sent to the abovementioned address


I.6) Main activity

Railway services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Market Research and Insights Services

Reference number: Bravo Project Number 19758

II.1.2) Main CPV code

79310000

 

II.1.3) Type of contract

Services

II.1.4) Short description

Network Rail has identified a requirement for the provision of market research from third-party suppliers to provide the following activities both nationally and regionally:

— quantitative and qualitative primary market research,

— commercial market intelligence,

— online survey tool.

II.1.5) Estimated total value

Value excluding VAT: 12 000 000.00 GBP

II.1.6) Information about lots

This contract is divided into lots: Yes

Tenders may be submitted for all lots

II.2) Description

Lot No: 1

II.2.1) Title

Quantitative and Qualitative Primary Market Research

II.2.2) Additional CPV code(s)

79310000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The appointed service providers will be required to cover some or all expertise in undertaking primary research.

The lot includes but not limited to the following:

• B2C/B2B/CX

• employee engagement

• comms development and evaluation

• brand reputation

• politicians

• journalists

• mystery shopping

• pedestrian counting

• behaviour change

• segmentation

• public health and safety

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 7 000 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72

This contract is subject to renewal: Yes

Description of renewals:

Re-tender of the services after the contract term.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 2

II.2.1) Title

Commercial Market Intelligence

II.2.2) Additional CPV code(s)

79310000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The appointed service providers will be required to provide primarily secondary research to inform our commercial property business.

The lot includes but not limited to the following:

• trends and insight into retail buying behaviours of consumers

— general retail consumer buying behaviours (national and global

— travel retail consumer buying behaviours (national and global

— customer experience – experiential activity

• customer profiling and segmentation

• thought leadership in the retail and commercial sphere

• turning information into actionable insights for daily decision-making and strategic planning

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 4 800 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72

This contract is subject to renewal: Yes

Description of renewals:

Re-tender of the services on completion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Lot No: 3

II.2.1) Title

Online Tool

II.2.2) Additional CPV code(s)

79311000

II.2.3) Place of performance

NUTS code:

UK

II.2.4) Description of the procurement

The appointed service provider will be required to provide an online survey tool that empowers Network Rail employees to undertake in-house research.

The lot includes but not limited to the following:

• requires bespoke registration and onboarding process

• quantitative panel and qualitative functions

• support service for users

• unlimited users and surveys

• easy and intuitive to use for non-research specialists

• template questionnaires provided for different types of surveys

• ability to undertake targeted surveys

• supplier to provide training to users throughout contract

• tools to be compatible across multiple systems and platforms

• tool to meet highest security standards

• GDPR compliant

II.2.5) Award criteria

Price is not the only award criterion and all criteria are stated only in the procurement documents

II.2.6) Estimated value

Value excluding VAT: 240 000.00 GBP

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months: 72

This contract is subject to renewal: Yes

Description of renewals:

Re-tender of the services following completion.

II.2.9) Information about the limits on the number of candidates to be invited

II.2.10) Information about variants

Variants will be accepted: No

II.2.11) Information about options

Options: No

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds: No

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Negotiated with call for competition

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement with several operators.

IV.1.8) Information about Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: No

IV.2) Administrative information

IV.2.2) Time limit for receipt of tenders or requests to participate

Date: 20/04/2020

Local time: 12:00

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

Date: 11/05/2020

IV.2.4) Languages in which tenders or requests to participate may be submitted

EN

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement: Yes

VI.4) Procedures for review

VI.4.1) Review body

Network Rail Infrastructure Ltd

London

UK

VI.5) Date of dispatch of this notice

19/03/2020

Current Notes